Summary
Overview
Work history
Education
Skills
ADDITIONAL INFORMATION
References
Timeline
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AMAN HUSSAIN

Luton,Bedfordshire

Summary

I am a driven professional with a proven track record in stewarding, hospitality, and warehouse operations, thriving in fast-paced and high-pressure environments. My first-class honours in business studies, combined with hands-on experience, has strengthened my ability to perform efficiently while maintaining keen attention to detail. As a lead team member at Popeyes Louisiana Chicken, I developed strong leadership, teamwork, and customer service skills. Additionally, my role at First Response Security enhanced my IT expertise, allowing me to troubleshoot technical issues and streamline processes. With a commitment to excellence and the ability to adapt to dynamic work settings, I am confident in bringing value to any team.

Overview

6
6
years of professional experience
10
10
years of post-secondary education

Work history

Lead Team Member

Popeyes Louisiana Chicken
Luton
05.2024 - 03.2025
  • Addressing customer needs, resolving complaints, and ensuring satisfaction
  • Operating the cash register, processing transactions, and providing accurate change to customers
  • Replenishing supplies, condiments, and stock items, ensuring stations are fully equipped for service
  • Greeting customers, taking orders, and ensuring a positive dining experience
  • Maintain cleanliness and organisation in the dining area
  • Ensure all food machines are working

Team Leader - Steward

Luton Town Football Club
Luton
01.2019 - 05.2024
  • Led a team of stewards to ensure smooth event operations and crowd management
  • Handled conflict resolution with a firm yet professional approach
  • Ensured spectator safety and enforced stadium rules
  • Monitored for hazards and coordinated with security staff
  • Provided guidance and support to stewards for efficient teamwork
  • Assisted with emergency procedures and incident response
  • Maintained a safe and enjoyable environment for all attendees

Warehouse Operative

Amazon
Dunstable
07.2021 - 02.2022
  • Performed in fast-paced environment meeting targets, had to place all types of items varying from small to heavy items
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets
  • Stowing around 1000 items per day
  • Shelving
  • Item Handling up to 17KG

IT Support

First Response Security
Luton
03.2019 - 06.2020
  • Providing assistance to users via phone, email, or in-person for technical problems and inquiries
  • Installing, configuring, and updating software applications and ensuring compatibility with existing systems
  • Creating, updating, and managing user accounts, including password resets and permissions
  • Setting up new equipment and ensuring proper functionality
  • Ensuring that systems are backed up regularly and that data recovery plans are in place in case of failures
  • Assisting with security incidents, including identifying, documenting, and helping resolve breaches, outages, or system failures

Education

University of Hertfordshire
Hatfield
09.2020 - 05.2023

Luton Sixth Form College
Luton
09.2018 - 05.2020

GCSEs -

The Chalk Hills Academy
09.2013 - 06.2019

Skills

  • Management skills
  • Leadership
  • Excellent communication skills
  • Teamwork
  • Organisational skills
  • Time management
  • Problem solving
  • Analytical/Critical thinking
  • Customer service
  • Empathy
  • Microsoft Office
  • Proficient IT skills
  • Carrying and lifting heavy items

ADDITIONAL INFORMATION

NCS (07/01/18, 08/01/18)

I have also partaken in the NCS program and received the certificate for completing all four weeks, I had to participate in group activities with people who I have never met. It was a once in a lifetime experience which taught me many things such as adapting to new situations and getting out of my comfort zone.

  • Communication skills
  • Time management
  • Teamwork
  • Problem solving
  • Leadership
  • Critical thinking
  • Self-motivation

References

References available upon request.

Timeline

Lead Team Member

Popeyes Louisiana Chicken
05.2024 - 03.2025

Warehouse Operative

Amazon
07.2021 - 02.2022

University of Hertfordshire
09.2020 - 05.2023

IT Support

First Response Security
03.2019 - 06.2020

Team Leader - Steward

Luton Town Football Club
01.2019 - 05.2024

Luton Sixth Form College
09.2018 - 05.2020

GCSEs -

The Chalk Hills Academy
09.2013 - 06.2019
AMAN HUSSAIN