Amalu Saju
Birmingham,West Midlands
Summary
Motivated professional pursuing a doctorate in business administration with a focus on supply chain management. Possesses extensive experience in business operations analytics and compliance-driven environments, complemented by postgraduate education in business analytics. Seeking a part-time teaching role to leverage industry knowledge and enhance student learning through practical applications of business theory.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Invigilator
Christ Church Secondary Academy, Birmingham
Birmingham
2026.01 - Current
- Assisted in setting up examination venues, promoting a comfortable environment for examinees.
- Checked identification documents of students to maintain strict anti-cheating measures.
- Ensured exam integrity by strictly enforcing examination rules.
- Coordinated with other invigilators for seamless conduct of examinations across multiple rooms or venues.
- Escorted candidates to restrooms or outside premises during exams, minimising disruption to others.
- Conducted thorough checks on candidate's belongings prior to entry into the exam hall, preventing cheating efforts.
- Distributed examination papers and materials timely, ensuring smooth procedure of the test.
- Recorded details of late arrivals and early leavers in line with established procedure.
OET & IELTS Invigilator & Interlocutor
International House London
Birmingham
2025.11 - Current
- Assisted in setting up examination venues to ensure a comfortable environment for examinees.
- Registered candidates prior to entry into the examination hall.
- Checked identification documents of candidates to reinforce anti-cheating measures.
- Explained exam conditions and procedures before candidates entered the exam area.
- Announced times at regular intervals as required.
- Coordinated with other invigilators to ensure smooth conduct of examinations across multiple rooms or venues.
- Interviewed candidates individually to assess English language proficiency.
- Distributed examination papers and materials promptly to facilitate a smooth testing process.
Technical Service Guide
British Telecom / EE
Newcastle upon Tyne
2024.03 - 2025.05
- Solved challenging technical issues swiftly, ensuring minimal service disruption for clients .
- Met all customer call guidelines including service levels, handling time and productivity.
- Offered technical support on-site, via phone or email for enhanced customer service.
- Developed troubleshooting guidelines for common technical issues, reduced downtime.
- Updated technical knowledge regularly, ensured high-quality service delivery at all times.
- Managed and communicated all technical changes to wider team to keep services fully functional.
Inbound Associate
Paragon Communications (Barclays Process)
Sunderland
2023.08 - 2024.03
- Responded to customers via email regarding account details and statements.
- Collaborated with team to achieve collective targets.
- Adhered to company policies while handling sensitive customer data, ensuring security compliance at all times.
- Assisted in training 50 new staff during relocation, ensuring efficient team performance and timely opening of service in new location before deadline.
- Adapted to new software tools in workflow, demonstrating agility and willingness to learn.
- Utilised problem-solving skills to resolve customer complaints.
- Documented daily operations accurately to assist in record keeping.
Senior Business Immigration Analyst & Trainer
Fragomen LLP
Kochi, India
2015.11 - 2022.01
- Leveraged Excel functions for streamlined data evaluation and presentation,.
- Reviewed peers' work to ensure highest quality of output,.
- Monitored KPIs and tracked continuous progress to evaluate efficacy of business solutions.
- Guided clients toward improved organisational structures and better solutions for identified problems.
- Complied strictly with company policies whilst developing and executing all training initiatives.
- Developed employee skills by delivering comprehensive training programmes.
- Collaborated with management to create personalised development plans for employees.
Education
B.tech - Electronics and Communication Engineering
Mahatma Gandhi University
Palai, India 2011.07 - 2015.07
Master of Business Administration - Business Analytics
Coventry University
Coventry 2022.01 - 2023.01
Doctrate in Business Administration - Supply Chain
University of Gloucestershire
Cheltenham 2025.09 -
Skills
- Analytical thinking
- Organizational and time management
- Communication and interpersonal skills
- Attention to detail
- Adaptability and professionalism
- Team collaboration
- Experience in compliance-driven environments
- Exam invigilation and student supervision
- Business analytics and data interpretation
- Research and academic expertise
Certification
- CMI Level 7 Strategic Management and Leadership
- UK Full Driving Licence
References
References available upon request.
Timeline
Invigilator
Christ Church Secondary Academy, Birmingham
2026.01 - Current
OET & IELTS Invigilator & Interlocutor
International House London
2025.11 - Current
Doctrate in Business Administration - Supply Chain
University of Gloucestershire
2025.09 -
Technical Service Guide
British Telecom / EE
2024.03 - 2025.05
Inbound Associate
Paragon Communications (Barclays Process)
2023.08 - 2024.03
Master of Business Administration - Business Analytics
Coventry University
2022.01 - 2023.01
Senior Business Immigration Analyst & Trainer
Fragomen LLP
2015.11 - 2022.01
B.tech - Electronics and Communication Engineering
Mahatma Gandhi University
2011.07 - 2015.07