Summary
Overview
Work history
Education
Skills
Websites
Languages
References
Timeline
OperationsManager
AMALIA MIHAELA DARIE

AMALIA MIHAELA DARIE

Wellingborough,Northamptonshire

Summary

Highly skilled IT professional with extensive experience in system support, IT service management, and SAP support. Demonstrates exceptional problem-solving abilities, effective communication, and time management skills. Proficient in warehouse management systems and IT equipment maintenance. Known for adaptability to technology, flexibility in scheduling, and being a reliable team player. Career goal includes leveraging technical expertise to enhance organisational efficiency and drive technological advancements.

Overview

11
11
years of professional experience

Work history

Systems First Line Manager

DHL
Wellingborough, UK
01.2020 - 02.2025
  • Led team to accomplish IT service management goals.
  • Provided IT support and technical assistance for UK distribution centres.
  • Prepared comprehensive weekly and daily reports tailored to business needs.
  • Supervised inventory management and technical support for RF and wrist-mounted systems.
  • Handled SAP Programme second line support requests.
  • Specialised in second-line support for Aptean's Catalyst and NGS systems.
  • Implemented hardware upgrades and managed server backup processes.
  • Tested new software for end users process improvements.
  • Monitored IT service performance to maintain business service levels within area of responsibility.
  • Oversaw IT service management ensuring adherence to organisational guidelines.
  • Delivered first-line IT support for regional and national distribution centres.

System Support Analyst

DHL
Wellingborough
08.2016 - 01.2020
  • Company Overview: Implementation & planning.
  • First point of contact for all IT and Technical queries between national and regional distribution centres UK.
  • Labour Management Programme.
  • Daily and weekly reports.
  • RFs and Wrist mounts unit support, inventory and maintenance.
  • New equipment and voice picking implementation.
  • Deploying new hardware, server backups & evaluating new software & security risks.
  • Testing new software ready for end user for process improvement solutions.
  • Support of IT operational service performance for all elements within area of responsibility to ensure business service levels are maintained.
  • Metapack replacement with SAP / SortedPro - training provided to lead users from all DC's.
  • Implementation & planning
  • First point of contact for all IT and Technical queries between national and regional distribution centres UK

Warehouse operative

DHL
Wellingborough
08.2014 - 08.2016
  • Printing check lists and barcodes for pallets that are to be checked
  • The labelling of each product
  • Checking cargo pallets, wrapping and sealed
  • Picking Hard Goods and Hort
  • Loading Hard Goods and Hort
  • Working in Returns Area
  • Reach Truck Driver
  • Counterbalance Driver
  • Slip-sheet Truck Driver
  • Clamp Truck Driver
  • LLOP Driver
  • PPT Driver
  • First Aider

Education

Accounting - Accounting, Economy, Finance, Statistics, Commodities

Economic College "Ion Ghica"
09.1993 - 06.1997

NVQ Level 2 - Warehouse and Storage

Intraining
Wellingborough, Northamptonshire
09.2017 - 05.2018

BTEC Diploma in Business Administration - Level 2 - Business Administration

Intraining
Wellingborough, Northamptonshire
05.2017 - 04.2018

Headstart Programme – Level 2 - Headstart Programme

DHL Supply Chain
Heathrow
09.2017 - 05.2018

Supervisory Academy - Supervisory Academy

DHL Supply Chain
Milton Keynes
06.2023 - 10.2024

Bachelor Degree - Business and Management

Bath Spa University
Birmingham
10.2022 -

Skills

  • Problem Solving
  • Self-motivated
  • System support
  • IT Service Management
  • SAP Support
  • Warehouse Management System
  • Effective communication
  • Time management
  • IT equipment maintenance
  • Basic IT support
  • IT skills
  • Flexibility in scheduling
  • Adaptability to technology
  • Team player

Languages

English
Proficient (C2)
Romanian
Native

References

References available upon request.

Timeline

Supervisory Academy - Supervisory Academy

DHL Supply Chain
06.2023 - 10.2024

Bachelor Degree - Business and Management

Bath Spa University
10.2022 -

Systems First Line Manager

DHL
01.2020 - 02.2025

NVQ Level 2 - Warehouse and Storage

Intraining
09.2017 - 05.2018

Headstart Programme – Level 2 - Headstart Programme

DHL Supply Chain
09.2017 - 05.2018

BTEC Diploma in Business Administration - Level 2 - Business Administration

Intraining
05.2017 - 04.2018

System Support Analyst

DHL
08.2016 - 01.2020

Warehouse operative

DHL
08.2014 - 08.2016

Accounting - Accounting, Economy, Finance, Statistics, Commodities

Economic College "Ion Ghica"
09.1993 - 06.1997

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AMALIA MIHAELA DARIE