Amal Sebastian

• Designed Excel spreadsheet to estimate costs of future custom projects for clients.
• Used both qualitative and quantitative analysis techniques frequently.
• Worked with IT team members on systems automation and advancement initiatives.
• Analyzed market, technology and industry to keep current on trends.
• Identified errors and performed root cause analysis to determine core issues.
• Prepared business overview reports for clients.
• Reviewed product utilization processes and developed optimization strategies.
• Attended department meetings to report on findings and to brainstorm and share new ideas with other team members.
• Gathered and documented requirements for projects.
• Application of business frameworks, tools and techniques in planning and recommending business analytics.
• Analyzed and interpreted competitor analysis.
• Documented functions and processes using Microsoft Office tools.
• Supported the clients by providing feedback and impacts on current standards, methodologies, and tools in the market.
• Effectively worked in an uncertain situation ie, Covid-19 the pandemic.
• Effectively worked in a team having the ability to integrate well and build effective relationships.
• Performed analytical reviews that identify risk areas and areas requiring improvement in the client’s business process and suggested possible recommendations.

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• Planned operations to effectively cover needs while controlling costs and maximizing service.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Maintained sound financial footing by overseeing department profit, loss and budgeting.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Worked with qualified chef to diversify menu with new offerings.
• Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
• Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
• Planned and executed promotions and special events in close collaboration with management.
• Supervised food presentation and plating to enhance visual appeal.
• Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
• Scheduled and rotated staff for adequate coverage and fair distribution of workload.
• Set and oversaw weekly and special event menu plans.
• Monitored food inventory and supplies to prevent waste.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Trained new hires in food handling and safety protocols to boost knowledge and performance.
• Maximized team productivity by expertly delegating tasks to kitchen staff.
• Controlled food costs and managed inventory.