Amal Mohammad Yousaf
Manchester
Summary
Dedicated professional with a strong foundation in customer service excellence and sales target achievement. Demonstrates comprehensive product knowledge in makeup and fragrance, coupled with exceptional communication and relationship-building skills. Proficient in numeracy and cash handling, aiming to leverage these competencies to drive business success and enhance customer satisfaction.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work history
Brand ambassador
ABM Experience Solutions
Manchester
2025.08 - Current
- Represented leading luxury beauty and fragrance brands including L'Oréal, Coty, and Puig, delivering personalised customer service and expert product recommendations.
- Achieved and consistently exceeded sales targets through strong product knowledge, confident selling techniques, and building rapport with customers in a fast-paced airport retail environment.
- Assisted customers with selecting makeup, skincare, and fragrance products tailored to their preferences, needs, and budgets, ensuring a luxury shopping experience.
- Handled transactions accurately using strong numeracy and cash-handling skills, including processing payments, calculating discounts, and monitoring sales performance against daily targets.
- Maintained visual merchandising and stock standards, ensuring counters were fully stocked, organised, and presented in line with brand guidelines at all times.
Customer Enquiry Assistant
BRITS COLLEGE OF LEARNING LTD
- Provided excellent customer service and resolved customer issues, resulting in a 5-star rating on customer satisfaction surveys
- Created a database of customer records that improved customer relations and increased customer satisfaction by 15%
- Conducted customer surveys and focus groups to identify customer needs and preferences, resulting in improved customer satisfaction
Retail Assistant
Barnardo's
- Collaborated with other retail staff to ensure all customer needs were met in a timely manner
- Assisted in the training of new retail staff
- Performed cashier duties in a high-volume retail environment, processing up to 20-30 transactions per hour
Education
A-level - Biology, Chemistry, Urdu
Whalley Range Sixth Form
2022.09 - 2024.06
GCSEs -
Levenshulme High School
/2019 - /2022
Skills
- Customer Service Excellence
- Sales & Target Achievement
- Product Knowledge in Makeup & Fragrance
- Communication & Relationship Building
- Numeracy & Cash Handling Skills
References
References available upon request
Hobbies
Fashion & Style: Staying current with the latest trends and styles to better connect with customers and offer informed recommendations.
Fitness & Well-being: Keeping active through fitness routines, which helps me maintain energy and focus during busy workdays.
Extra-curricular activities
Sports Leadership Level 3:
Gained strong leadership and team collaboration skills through a Level 3 Sports Leadership qualification, which involved organising and overseeing group activities, clear communication, and motivating participants. This experience has equipped me with effective time management, the ability to stay calm under pressure, and a commitment to achieving group goals, skills that translate well to retail, where I apply them to ensure a positive, efficient customer experience and support my team in a dynamic store environment.
Languages
English
Fluent
Urdu
Native
Punjabi
Native
Timeline
Brand ambassador
ABM Experience Solutions
2025.08 - Current
A-level - Biology, Chemistry, Urdu
Whalley Range Sixth Form
2022.09 - 2024.06
Customer Enquiry Assistant
BRITS COLLEGE OF LEARNING LTD
Retail Assistant
Barnardo's
GCSEs -
Levenshulme High School
/2019 - /2022