Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Amal Liban

Brentford,United Kingdom

Summary

Experienced Operations Manager with a strong background in leading teams, improving processes, and delivering results in fast-paced environments. Skilled in workforce planning, problem solving, and cross-department coordination, with a proven record of reducing costs and driving efficiency. Recognised as a fair but firm leader who supports staff development, communicates effectively at all levels, and maintains high standards under pressure. Grew with a start-up business from its early days, learning roles from the ground up and shaping a leadership style built on trust, efficiency, and people-first management.

Overview

9
9
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification

Work history

Packing Operations Manager

Freddie's Flowers
Heathrow
02.2021 - 08.2025
  • Managed fulfilment of over 150 SKUs, ensuring delivery of 5,000+ subscription boxes daily.
  • Oversaw customer box recycling programme, reducing costs and supporting sustainability initiatives.
  • Monitored workflow progress, adjusting staffing to meet strict deadlines.
  • Acted as central liaison between departments and suppliers, resolving operational issues efficiently.
  • Reduced overhead costs by 10% through effective resource allocation and budget management.
  • Coordinated cross-functional teams to achieve project milestones on schedule.
  • Identified bottlenecks, implemented solutions to enhance productivity.
  • Streamlined supply chain processes, minimising procurement cycle time.

Online Shop Production Supervisor

Freddie's Flowers
Heathrow, middlesex
01.2020 - 02.2021
  • Oversaw online shop production team, ensuring timely picking, packing, and shipping of thousands of orders weekly.
  • Coordinated cross-departmental efforts to maintain efficient workflows and achieve production targets.
  • Trained staff, enhancing performance and boosting confidence levels.
  • Monitored production metrics, implementing process changes that increased overall efficiency.
  • Addressed unexpected issues promptly, minimising disruptions to production schedules.
  • Managed team members, resulting in enhanced performance and improved morale.
  • Executed daily production plans consistently, meeting all project deadlines.
  • Handled unexpected problems swiftly, minimising disruption to the production schedule.
  • Ensured quality control by conducting regular inspections of production line.

Production Supervisor

Freddie's Flowers
Heathrow, Middlesex
04.2018 - 01.2020
  • Supervised daily production, ensuring accurate and timely completion of customer orders.
  • Streamlined workflows through collaboration with other departments.
  • Trained and mentored staff to enhance team capabilities and increase output.
  • Identified issues using KPIs and implemented prompt solutions.
  • Conducted staff training sessions to facilitate skill development across the workforce.
  • Upholded company policies to maintain a respectful and professional workplace environment.
  • Enforced safety regulations while supervising worker activities.
  • Handled unexpected problems swiftly, minimising disruption to the production schedule.
  • Ensured quality control by conducting regular inspections of production line.

Production Team Leader

Freddie's Flowers
Isleworth, Middlesex
01.2017 - 04.2018
  • Coordinated tasks within a small production team to optimise operational efficiency.
  • Ensured accurate packing and timely dispatch of orders.
  • Delivered training to new starters and facilitated ongoing staff development.
  • Documented daily activities and significant incidents during production shifts.

Education

BA (Hons) - Media Studies & Technology

University of Portsmouth
Portsmouth
Jan 2013 - 06.2016

Skills

  • Operations Management & Workflow Planning
  • Quality Assurance & Continuous Improvement
  • Leadership, Training & Staff Development
  • Supply Chain & Logistics Coordination
  • KPI Monitoring & SLA Delivery
  • Budget Management & Cost Optimisation
  • Procurement & Contract Negotiation
  • Profit & Loss Analysis
  • Health & Safety Compliance
  • Sustainability Practices Implementation
  • Cross-Team Collaboration

Certification

  • People Management Course (2023-10 – 2025-10)
  • Certified Mental Health First Aider (2025-05 – 2028-05)

Timeline

Packing Operations Manager

Freddie's Flowers
02.2021 - 08.2025

Online Shop Production Supervisor

Freddie's Flowers
01.2020 - 02.2021

Production Supervisor

Freddie's Flowers
04.2018 - 01.2020

Production Team Leader

Freddie's Flowers
01.2017 - 04.2018

BA (Hons) - Media Studies & Technology

University of Portsmouth
Jan 2013 - 06.2016

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Amal Liban