Amal Liban
Brentford,United Kingdom
Summary
Experienced Operations Manager with a strong background in leading teams, improving processes, and delivering results in fast-paced environments. Skilled in workforce planning, problem solving, and cross-department coordination, with a proven record of reducing costs and driving efficiency. Recognised as a fair but firm leader who supports staff development, communicates effectively at all levels, and maintains high standards under pressure. Grew with a start-up business from its early days, learning roles from the ground up and shaping a leadership style built on trust, efficiency, and people-first management.
Overview
9
9
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work history
Packing Operations Manager
Freddie's Flowers
Heathrow
02.2021 - 08.2025
- Managed fulfilment of over 150 SKUs, ensuring delivery of 5,000+ subscription boxes daily.
- Oversaw customer box recycling programme, reducing costs and supporting sustainability initiatives.
- Monitored workflow progress, adjusting staffing to meet strict deadlines.
- Acted as central liaison between departments and suppliers, resolving operational issues efficiently.
- Reduced overhead costs by 10% through effective resource allocation and budget management.
- Coordinated cross-functional teams to achieve project milestones on schedule.
- Identified bottlenecks, implemented solutions to enhance productivity.
- Streamlined supply chain processes, minimising procurement cycle time.
Online Shop Production Supervisor
Freddie's Flowers
Heathrow, middlesex
01.2020 - 02.2021
- Oversaw online shop production team, ensuring timely picking, packing, and shipping of thousands of orders weekly.
- Coordinated cross-departmental efforts to maintain efficient workflows and achieve production targets.
- Trained staff, enhancing performance and boosting confidence levels.
- Monitored production metrics, implementing process changes that increased overall efficiency.
- Addressed unexpected issues promptly, minimising disruptions to production schedules.
- Managed team members, resulting in enhanced performance and improved morale.
- Executed daily production plans consistently, meeting all project deadlines.
- Handled unexpected problems swiftly, minimising disruption to the production schedule.
- Ensured quality control by conducting regular inspections of production line.
Production Supervisor
Freddie's Flowers
Heathrow, Middlesex
04.2018 - 01.2020
- Supervised daily production, ensuring accurate and timely completion of customer orders.
- Streamlined workflows through collaboration with other departments.
- Trained and mentored staff to enhance team capabilities and increase output.
- Identified issues using KPIs and implemented prompt solutions.
- Conducted staff training sessions to facilitate skill development across the workforce.
- Upholded company policies to maintain a respectful and professional workplace environment.
- Enforced safety regulations while supervising worker activities.
- Handled unexpected problems swiftly, minimising disruption to the production schedule.
- Ensured quality control by conducting regular inspections of production line.
Production Team Leader
Freddie's Flowers
Isleworth, Middlesex
01.2017 - 04.2018
- Coordinated tasks within a small production team to optimise operational efficiency.
- Ensured accurate packing and timely dispatch of orders.
- Delivered training to new starters and facilitated ongoing staff development.
- Documented daily activities and significant incidents during production shifts.
Education
BA (Hons) - Media Studies & Technology
University of Portsmouth
Portsmouth Jan 2013 - 06.2016
Skills
- Operations Management & Workflow Planning
- Quality Assurance & Continuous Improvement
- Leadership, Training & Staff Development
- Supply Chain & Logistics Coordination
- KPI Monitoring & SLA Delivery
- Budget Management & Cost Optimisation
- Procurement & Contract Negotiation
- Profit & Loss Analysis
- Health & Safety Compliance
- Sustainability Practices Implementation
- Cross-Team Collaboration
Certification
- People Management Course (2023-10 – 2025-10)
- Certified Mental Health First Aider (2025-05 – 2028-05)
Timeline
Packing Operations Manager
Freddie's Flowers
02.2021 - 08.2025
Online Shop Production Supervisor
Freddie's Flowers
01.2020 - 02.2021
Production Supervisor
Freddie's Flowers
04.2018 - 01.2020
Production Team Leader
Freddie's Flowers
01.2017 - 04.2018
BA (Hons) - Media Studies & Technology
University of Portsmouth
Jan 2013 - 06.2016