AMAL JAMA
London
Summary
Highly adaptable and detail-oriented professional with a proactive approach to problem-solving and time-management. Demonstrates exceptional relationship-building skills and time efficiency, ensuring optimal productivity. Committed to leveraging core competencies to achieve career goals and drive organisational success.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Receptionist
Expedia Group
London
01.2022 - Current
- Supported administrative and operational tasks for seamless daily business functions
- Collaborated with Facilities and Events teams for efficient daily operations
- Acted as first point of contact, managing inquiries and providing assistance to staff and visitors
- Organised booking schedules and maintained comprehensive document records
- Developed and executed system upgrades to enhance management workflows and increase efficiency
- Coordinated events by liaising with internal teams and external vendors
Administrator
Competition and Markets Authority
City of London
12.2018 - 12.2021
- Proactively managing room availability across departmental operations
- Responded promptly to calls and enquiries to ensure efficient communication
- Expert in managing end-to-end client visit processes
- Ensured clients received exceptional services by acting as first point of contact
Administrative Assistant
Samuel Ross Solicitors
City of London
09.2016 - 03.2018
- Organised documents and data to produce comprehensive manuals and business materials
- Handled client call-outs via phone and email
- Applied company processes to manage customer interactions and resolve enquiries promptly
Business Administrator/ Apprenticeship Student
St Mary's Accounting Services
City of London
09.2016 - 12.2017
- Communicating with clients through phones and emails
- Preparing documents through printing, editing and binding
- Studying the business theory, practices and management within the company
Education
Health and Social Care Level 3 -
Sir John Cass Sixth Form College
09.2014 - 06.2016
Apprenticeship in Business Administration - Level 2 Diploma in Business Administration
St Mary's Accounting Services
09.2016 - 12.2017
GCSE - Maths, English Language, Graphics, French, Religious Education, Information technology, Science BTEC, Health and Social Care
Sir John Cass Secondary School
09.2009 - 06.2014
Skills
- Proactive approach
- Problem-Solving
- Time-management
- Relationship-building
- Attention to Detail
- Adaptability
- Time efficiency
- Multi-tasking
Languages
English
Somali
Affiliations
- Travelling
- Painting
- Participating in fundraising and campaigns
- Spending quality time with family and friends
- Cooking and baking
Accomplishments
- Charity Volunteer - African Development Trust (Feb 2023 - Feb 2023)
- Prize Giving Ceremony - Sir John Cass Secondary School (April 2014 - Feb 2014)
- Took part in fundraising for the children and families in Somalia.
- Raised over £2000
- Selected as one of the highest achievers of the year.
- Awarded for good work ethic and punctuality.
References
References available upon request.
Timeline
Receptionist
Expedia Group
01.2022 - Current
Administrator
Competition and Markets Authority
12.2018 - 12.2021
Administrative Assistant
Samuel Ross Solicitors
09.2016 - 03.2018
Business Administrator/ Apprenticeship Student
St Mary's Accounting Services
09.2016 - 12.2017
Apprenticeship in Business Administration - Level 2 Diploma in Business Administration
St Mary's Accounting Services
09.2016 - 12.2017
Health and Social Care Level 3 -
Sir John Cass Sixth Form College
09.2014 - 06.2016
GCSE - Maths, English Language, Graphics, French, Religious Education, Information technology, Science BTEC, Health and Social Care
Sir John Cass Secondary School
09.2009 - 06.2014
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