Amal Boumoussa

I lead strategic go-to-market and product programs focused on driving business growth, improving customer experience, and scaling operational excellence. My strength lies in aligning cross-functional teams across Product, Engineering, and Customer Experience through a robust data driven approach.

Key Programs & Impact

• Platform Performance Lead
  Partnered with Engineering and GTM leadership to ensure platform readiness for enterprise scale, combining strategic planning with the implementation of tactical risk monitoring and escalation pathways.
• Voice of the Customer Program
  Enabled product roadmap alignment with customer priorities by designing a customer-centric product prioritization workflow and an automated feedback loop to aggregate insights, highlight revenue impact, usage patterns, and surface key product opportunities and risks.
• At-Risk Account Motion
  Developed and operationalized a structured approach to identifying and mitigating at-risk accounts in collaboration with customer risk managers. This initiative enabled proactive customer outreach, reduced escalation incidents, and improved overall retention rates.
• Customer and Growth Insights
  Developed a cross-functional insight infrastructure that unified customer insights, growth metrics, and external signals. This has enabled confident, data-driven decisions across Customer Success, Marketing, and Strategy teams consistently. Drove adoption through robust change management strategy and achieved 130 monthly active users consistently.
• Team Coaching
  Actively mentored team members and promoted a culture of continuous learning. Led best-practice sharing initiatives to enhance team capabilities and drive operational consistency.

• Owned the end-to-end customer journey for early-stage strategic accounts globally, including project management, commercial agreements, renewals, and sales alignment.
• Wore multiple hats across strategy, execution, and operations to support all GTM and support functions, collaborating cross-functionally to drive Pigment’s growth from $0 to $38M ARR and scale from 2 to 450 customers.

• Designed the Professional Services enablement strategy, including hiring, onboarding, and ongoing training programs.
• Collaborated with Product Managers and Solution Architects to create technical and business training assets.
• Developed and executed a standardized hiring and onboarding process for 40+ Professional Services employees in 2019–2020.
• Contributed to partner enablement strategy development and provided training and solution architecture support for newly acquired partners.

• Acted as the lead consultant of 15 + successful implementations across a various range of industries, to develop Integrated financial planning models.
• Led on-site requirement gathering sessions with C-Suite level executives and their teams and stakeholders.
• Navigated conflicting stakeholders priorities and interests and facilitated conversations with a focus on generating consensus.
• Managed the end-end design and execution of the solution, from requirement gathering to UAT and deployment.
• Communicated with product managers to identify opportunities to improve features based on customer's feedback.
• Coached and supported Junior consultants throughout Ramp up and Implementations.

• Reported project progress and risks to program and executive sponsors on a weekly basis
• Tracked financial health of the project and reported metrics to the Finance
• Collaborated with senior leaders to build and onboard 7 cross-functional agile development teams, each including full time and consulting resources
• Supported control program implementation, execution, risk identification and mitigation