Amal Binoy
Banbury,Oxf
Summary
Accomplished professional with extensive expertise in leadership, team motivation, and customer service excellence. Demonstrates exceptional skills in quality control measures, operational support, and client relationship management. Proven track record in staff coaching, training and development, and risk management. Adept at decision making and relationship-building to drive organisational success. Committed to fostering a productive work environment through effective staff development and motivational strategies.
Friendly Deputy Manager committed to creating positive work environment through effective mentoring and coaching. Skilled in delegation and communication. Talented in leadership, staff development and training.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Deputy manager
Cheney House, Regal Care Trading Ltd
Banbury, Oxfordshire
2023.06 - Current
- Supervised team members for optimal task completion.
- Collaborated with the manager to achieve organisational goals.
- Managed daily operations for smooth running of the office.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Provided guidance to junior staff, fostering professional growth and development.
- Facilitated staff meetings, leading to improved collaboration.
- Recruited and trained driven, dedicated team members, reducing staff turnover.
- Enforced company policies for a safe and productive work environment.
- Assisted in budget management to control costs effectively.
Sales head
Noor Asia General Trading LLC
Kuwait, ARDIYA INDUSTRIAL AREA, BLK 2, PLOT 213
2018.03 - 2020.02
- Built long-term relationships with customers and generated referrals from existing clients.
- Maintained contact with customers throughout sales and pre-delivery process.
- Understood customer needs to craft exceptional sales journeys.
- Managed client relationships from early stages of sales process through to post-sales
- Achieved and exceeded sales targets in line with client growth across all products and services.
Cashier
Mughal Mahal General Trading & Contracting Company
Kuwait, Salem Al Mubarak Street, Salmiya, Block 7
2015.03 - 2018.01
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Balanced till at end of day, maintaining accurate records.
- Greeted each customer warmly, creating a friendly shopping environment.
- Handled high volumes of transactions during holiday seasons efficiently.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Coordinated with team members for smooth shift transitions.
Customer manager
Mahindra Finance
Ernakulam/ Kerala, 1st Flr, K P Cheekutty's Mansion, SCB Road Vyttila
2014.01 - 2015.01
- Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
- Used excellent telephone manner to optimise customer experience, promptly cutting complaints.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
Education
Master of Business Administration - Business management
National Institute of Bank Management
India, Pune 2014.01 - 2015.02
Bachelor of Science - Hotel Management
National Institute of Business Management
India, Kerala 2010.03 - 2013.04
Skills
- Leadership skills
- Team motivation
- Self-motivation
- Time efficiency
- Quality control measures
- Customer service excellence
- Leadership excellence
- Training and Development
- Customer relations
- Operational support
- Staff coaching
- Client Relationship Management
- Risk Management
- Staff development
- Decision making
- Relationship-building
Languages
Arabic
Elementary
Tamil
Fluent
Malayalam
Native
Hindi
Fluent
Timeline
Deputy manager
Cheney House, Regal Care Trading Ltd
2023.06 - Current
Sales head
Noor Asia General Trading LLC
2018.03 - 2020.02
Cashier
Mughal Mahal General Trading & Contracting Company
2015.03 - 2018.01
Customer manager
Mahindra Finance
2014.01 - 2015.01
Master of Business Administration - Business management
National Institute of Bank Management
2014.01 - 2015.02
Bachelor of Science - Hotel Management
National Institute of Business Management
2010.03 - 2013.04