Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Amal Abdul

London,LONDON

Summary

Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work history

Customer assistant

High Tech Plus LTD
02.2022 - 01.2024
  • Used customer relationship management software to record detailed notes.
  • Performed daily opening and closing functions and inventory management.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.

Retail cashier

Carrefour
01.2021 - 01.2022
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Wrapped and bagged purchases for customers to easily carry items without damage.
  • Checked notes carefully to spot counterfeit currency.
  • Completed opening and closing procedures each day.
  • Assisted customers to locate obscure items on shop floor.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Trained and mentored new cashiers and clerks in correct processes.
  • Used POS register system to total values and complete cheque, card, or mobile payments.
  • Reduced customer wait times through optimised checkout processes.

Education

Bachelor of Science - Medicine

China Medical University
Shenyang
09.2017 - 07.2023

Skills

  • Office 365 usage
  • Stock management
  • Payment processing
  • Self-motivated
  • Retail sales expertise
  • Customer-focused
  • Communication skills
  • Dispute resolution
  • Excel proficiency
  • Data verification procedures
  • Microsoft Office Suite
  • Problem-solving
  • Quality Control

Languages

English
Native
Arabic
Intermediate

Timeline

Customer assistant

High Tech Plus LTD
02.2022 - 01.2024

Retail cashier

Carrefour
01.2021 - 01.2022

Bachelor of Science - Medicine

China Medical University
09.2017 - 07.2023

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Amal Abdul