Amaan Younas
Birmingham,West Midlands
Summary
I am a dynamic professional with expertise in cash handling, basic accounting, and complaint resolution. I demonstrate outstanding customer service and confident communication skills, complemented by a positive attitude and patience. Im proficient in sales techniques, including upselling and face-to-face selling, with a strong focus on digital marketing strategies such as Instagram marketing. I am also skilled in stock control, warehouse organisation, and health and safety regulations. Im a highly motivated individual with a desire to gain work experience and learn from the retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work. Im a dependable team player with strong communication skills in both sales and conflict resolution. I dedicate myself to contribute to team success and achieve organisational goals. I have strong organisation skills which achieve company goals through exceptional planning and prioritisation. Im a very hard worker, reliable, punctual and have a very positive attitude towards staff members as well as customers.
Overview
5
5
years of professional experience
Work history
Sales Assistant
FONEKLUB
Birmingham, West Midlands
01.2025 - Current
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Monitored trends in consumer behaviour with keen attention to detail.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Updated product labelling and pricing to reflect discounts and offers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
- Requested and checked customer IDs at checkout for age-restricted products.
- Identified discrepancies in stocks through regular inventory management.
- Inspected products for damages and expiry dates before processing refunds.
- Organised displays to promote inventory and encourage customer purchases.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
Sales Assistant
RAPIDHOMECARE
Birmingham , West Midlands
01.2023 - 01.2025
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Built strong relationships with regular customers for repeat business.
- Demonstrated products effectively leading to increased sales conversions.
- Utilised excellent communication skills to provide detailed product information.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Trained new staff members, fostering a supportive working environment.
- Managed till operations smoothly, reducing waiting time for customers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Followed company procedures and guidelines for smooth retail operations.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Processed returned or exchanged items and provided refunds to customers.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Monitored and reported suspicious activity to security officer to avoid theft.
Car Mechanic / Customiser
UNIT 17
Birmingham, West Midlands
01.2021 - 01.2023
- Maintained clean work area, promoting efficiency and safety.
- Assisted customers in understanding their vehicle's needs resulting in improved client relations.
- Removed damaged parts from vehicles carefully avoiding further damage.
- Installed new vehicle features following manufacturer guidelines precisely.
- Replaced worn-out parts to prolong vehicle life span.
- Ensured all work complied with company standards as well as health and safety regulations.
- Improved car longevity by performing regular maintenance tasks.
- Managed workshop tools and equipment, ensuring safe working environment.
- Utilised diagnostic equipment to accurately identify faults.
- Conducted routine vehicle inspections for customer satisfaction.
- Delivered high-quality craftsmanship which led to increased client retention rate.
- Diagnosed mechanical issues quickly, reducing downtime for clients.
- Collaborated with team members to complete major repairs swiftly.
- Worked with team members to coordinate workflow and complete high-volume services in busy environments.
- Repaired brakes and changed fluids to deliver safe vehicles.
- Handled heavy equipment and tools, from multi-purpose jacks to mobile column lifts.
- Explained labour costs, materials and services performed to clarify overall fees.
- Purchased new parts and monitored inventory.
- Located and diagnosed engine faults.
- Drove vehicles to determine problems and test repairs.
- Fitted bodykits and customised cars.
Education
GCSEs - English
Stockland Green
Birmingham 09/2017 - 06/2021
GCSEs - Maths
Stockland Green
Birmingham 09/2017 - 06/2021
GCSEs - Science
Stockland Green
Birmingham 09/2017 - 06/2021
GCSEs - Geography
Stockland Green
Birmingham 09/2017 - 06/2021
GCSEs - History
Stockland Green
Birmingham 09/2017 - 06/2021
GCSEs - Computing
Stockland Green
Birmingham 09/2017 - 06/2021
Skills
- Cash handling
- Basic accounting
- Complaint handling
- Positive attitude
- Sales reporting
- Returns processing
- Stock control
- Sales techniques
- Payment Processing
- Confident communicator
- Stock counting
- Upselling expertise
- Digital marketing
- Conflict Resolution
- Outstanding customer service
- Face-to-face selling
- Till and cash handling
- Patience and empathy
- Warehouse organisation
- Instagram marketing
- Store opening and closing duties
- Stocking shelves
- Health and Safety regulations
- Time efficiency
Affiliations
- Gym
- Swimming
- Cycling
- Boxing
- Football
- Fashion
- Photography
- OCD Detailing
- Working With Cars
- Hiking
- Running
- Art
- Music
- Eating Out
- Watches
- Socialising
- Collecting Aftershaves
- Collecting Trainers
- Collecting Hot Wheels
Timeline
Sales Assistant
FONEKLUB
01.2025 - Current
Sales Assistant
RAPIDHOMECARE
01.2023 - 01.2025
Car Mechanic / Customiser
UNIT 17
01.2021 - 01.2023
GCSEs - English
Stockland Green
09/2017 - 06/2021
GCSEs - Maths
Stockland Green
09/2017 - 06/2021
GCSEs - Science
Stockland Green
09/2017 - 06/2021
GCSEs - Geography
Stockland Green
09/2017 - 06/2021
GCSEs - History
Stockland Green
09/2017 - 06/2021
GCSEs - Computing
Stockland Green
09/2017 - 06/2021