Summary
Overview
Work history
Education
Skills
Certification
Languages
References
Timeline
Generic

Amaan Ali

Summary

I’m looking to join a team where I can use the skills I’ve built through customer service and hands-on experience to contribute from the start. In my previous roles, I’ve had to adapt to different situations, communicate with a wide range of people, and deal with challenges under pressure. This has given me the confidence to work well in fast-paced environments and to stay calm when solving problems. Along the way, I’ve built strong people skills as well as practical experience that I know will help me support both customers and colleagues. I want to bring these strengths into a new role where I can continue to develop, learn from others, and play an active part in the success of the team.

Overview

2026
2026
years of professional experience
1
1
Certification

Work history

Customer service / Kitchen Manager

Melt Desserts and Shakes
Birmingham, West midlands
09.2021 - Current
  • Delegated tasks wisely amongst staff members; created balance and efficiency in the workplace.
  • Managed daily kitchen operations efficiently whilst maintaining high quality standards.
  • providing options for improved customer experience whilst resolving any mishaps.
  • Improved kitchen efficiency by implementing new organisational strategies.

Student Physiotherapist (multiple placements)

UNIVERSITY HOSPITALS BIRMINGHAM TRUST
10.2024 - 06.2025
  • Assisted senior physiotherapists in providing rehabilitation services to a diverse patient population.
  • Conducted subjective assessments, gathered patient information.
  • Was able to design and document patient progression treatment plans.
  • Facilitated injury prevention workshops, promoting health and wellbeing throughout the community.
  • Assisted patients in regaining strength post-surgery using guided exercises.
  • Liaised closely with family members, educating them about patients' condition and ongoing rehabilitation process.
  • Developed personalised treatment plans for optimal recovery outcomes.
  • Managed administrative tasks such as maintaining accurate patient records, ensuring efficient practice operations.
  • Collaborated with multidisciplinary teams for well-rounded patient care.
  • Educated patients and carers on facing and overcoming disability challenges.
  • Assisted patients in making informed decisions by providing detailed product/ necessary information.
  • Answered customer telephone calls promptly and improved on-hold wait times.

Server/Assistant chef/receptionist

Mak Halal (Hall Green)
Birmingham, west midlands
02.2021 - 05.2021


• Ensured positive customer dining experiences by executing effective quality assurance practices.

• Maximised table turns and rotated seating for optimal guest satisfaction.

• Checked on all tables at appropriate intervals in order to respond to customer requests.

• Noted special requests and suggested items on the menu or other additional items to meet upsell

goals.

• Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

• Delivered exceptional, friendly, and fast service.

• Provided friendly and courteous service to all guests.

Waiter/Server

Perfect Moments (Excellency midlands Telford)
Birmingham, west midlands
  • Accommodated special dietary requests, enhancing customer dining experience.
  • Completed side duties such as refilling condiments, contributing to organised workplace.
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Managed table settings for optimal dining experience.

Education

Master of Science - Sports Exercise and Medicine

University Of Birmingham
Birmingham
09.2025 -

Bachelor of Science (BSc) - Physiotherapy

University College Birmingham
09.2022 - 07.2025

Joseph Chamberlain College -

Joseph Chamberlain College
01.2019 - 01.2022

Yardleys Secondary school -

Yardleys Secondary school
01.2014 - 01.2019

Skills

  • Clear decision making
  • Demonstrative communication
  • Highly proactive attitude
  • Resilience to stressful situations
  • Effective verbal articulation
  • Efficient telephonic etiquette
  • Customer education and onboarding
  • Pressure handling
  • Data entry proficiency
  • Knowledge of gdpr
  • Cash handling
  • Invoice processing
  • Team Leadership
  • Sales expertise
  • Stock management

Certification

  • Elite Performance Therapy Course - Hijama cupping, Limetree Clinic Institute, 2025
  • BTEC Level 3 National Extended Certificate in Applied Science, 2019
  • Elite Performance Therapy Course - Injury Manipulation skills, Limetree Clinic Institute, 2025
  • Acupuncture
  • Level 4 sports massage


Languages

Spanish
Elementary
Mirpuri
Fluent
Urdu
Fluent
Punjabi
Fluent
English
Fluent

References

References available upon request.

Timeline

Master of Science - Sports Exercise and Medicine

University Of Birmingham
09.2025 -

Student Physiotherapist (multiple placements)

UNIVERSITY HOSPITALS BIRMINGHAM TRUST
10.2024 - 06.2025

Bachelor of Science (BSc) - Physiotherapy

University College Birmingham
09.2022 - 07.2025

Customer service / Kitchen Manager

Melt Desserts and Shakes
09.2021 - Current

Server/Assistant chef/receptionist

Mak Halal (Hall Green)
02.2021 - 05.2021

Joseph Chamberlain College -

Joseph Chamberlain College
01.2019 - 01.2022

Yardleys Secondary school -

Yardleys Secondary school
01.2014 - 01.2019

Waiter/Server

Perfect Moments (Excellency midlands Telford)
Amaan Ali