AMAL AHMED
Dudley
Summary
A resilient, adaptable BSc (Hons) Nursing graduate from Aston University with over two years of hands-on experience across multiple fast-paced NHS departments, including Emergency, Surgical, Acute Medicine and Sickle Cell. Skilled in accurate data recording and documentation, patient/caseload triage and prioritisation, multidisciplinary team coordination, and clear communication under pressure — skills that transfer directly to administrative, coordination and customer-facing roles. Experience also includes large-scale event and campaign coordination, and direct retail customer service. A fast learner who works confidently with people from all backgrounds, stays calm and organised under pressure, and is now seeking to apply these transferable skills in an administrative or coordination-focused role.
Overview
4
4
years of professional experience
Work History
Healthcare Assistant
NHS Trust Bank
07.2024 - 07.2026
- Delivered direct patient care during demanding 12-hour shifts, demonstrating reliability and stamina in high-pressure environments.
- Communicated sensitively and effectively with patients, families and colleagues, often under pressure.
- Compiled handover reports to facilitate clear communication and continuity of care between shifts.
- Processed patient data, ensuring accurate record-keeping to support efficient ward operations.
Nursing Clinical Placements
Aston University
12.2023 - 07.2026
- Triaged and prioritised high-volume arrivals under time pressure across emergency shifts.
- Managed and re-prioritised a high-turnover caseload as patient needs and priorities changed throughout each shift, adapting quickly and calmly.
- Maintained accurate, real-time documentation for a high-turnover caseload, ensuring information was complete and easy for colleagues to follow on.
- Maintained accurate, real-time documentation and records for a high-turnover caseload, ensuring seamless information transfer among the care team.
- Communicated clearly with patients and families under time pressure, translating complex information into plain, reassuring language.
- Relayed information clearly with doctors, paramedics and support staff during pressure moments.
- Coordinated closely with doctors, paramedics and support staff, relaying information quickly and clearly between teams under pressure.
- Stayed calm, organised and solution-focused in high-stakes, fast-changing situations.
- Oversaw acute medicine operations to ensure timely patient care and resource allocation.
- Oversaw surgical department operations to ensure efficient patient flow and coordination.
- Coordinated pre- and post-operative patient care, organising theatre lists and optimising patient flow to enhance surgical efficiency.
- Liaised regularly with surgeons, anaesthetists and the wider multidisciplinary team to coordinate care pathways and keep everyone aligned.
- Kept detailed, compliant patient records and care plans, adhering to strict protocols and documentation standards to support quality care.
- Managed sensitive conversations with patients and families with professionalism and empathy.
- Recorded and reported clinical data and observations accurately, escalating issues through the correct channels in line with protocol — closely mirroring data entry, monitoring and reporting tasks in admin roles.
- Oversaw sickle cell department operations to ensure effective patient care and record maintenance.
- Supported a specialist patient population, maintaining detailed, accurate long-term records and care documentation.
- Helped coordinate follow-up appointments and ongoing care plans across multiple services — similar to diary management and multi-party scheduling.
- Built rapport and trust with patients managing a chronic condition, communicating sensitively with them and their families over repeated contact.
Campaign Coordinator
Islamic Society, Discover Islam Week — Aston University
12.2025 - 01.2026
- Led one of the society's largest annual campaigns end-to-end — a highly sought-after role — taking full responsibility for planning, budgeting and delivery from start to finish.
- Organised large-scale events, coordinating logistics, catering and staffing to ensure successful execution for high-turnout audiences within tight timelines.
- Managed stakeholders and teams — volunteers, vendors, and university contacts — effectively balancing competing priorities and meeting deadlines.
- Handled last-minute changes and problem-solving under time pressure, keeping the wider team informed and aligned.
Sales Assistant
JD Sports
Smethwick
10.2022 - 01.2023
- Delivered friendly, efficient customer service on the shop floor and at the till in a fast-paced retail environment.
- Cultivated strong communication and problem-solving skills through daily customer interactions, enabling effective issue resolution.
- Managed stock, merchandising, and store presentation to enhance customer experience and team efficiency.
Education
BSc (Hons) - Nursing
Aston University
Birmingham, BIR01-2026
A-Levels - Sociology
A-Levels - Applied Science
Cadbury sixth form college
Birmingham, BIRGCSEs - Geography
Harborne academy
BirminghamGCSEs - Mathematics
Harborne academy
BirminghamGCSEs - Combined Science
Harborne academy
GCSEs - English Literature
Harborne academy
GCSEs - Photography
Harborne academy
GCSEs - English Language
Harborne academy
Skills
- Triage prioritisation
- Healthcare coordination
- Patient records
- Record management
- Care planning
- Data documentation
- Multidisciplinary coordination
- Problem solving
- Safeguarding practices
- Risk assessment
- Audit management
- Problem solving
- Team liaison
- Patient advocacy
- Problem solving
REFERENCES
Available upon request.
Timeline
Campaign Coordinator
Islamic Society, Discover Islam Week — Aston University
12.2025 - 01.2026
Healthcare Assistant
NHS Trust Bank
07.2024 - 07.2026
Nursing Clinical Placements
Aston University
12.2023 - 07.2026
Sales Assistant
JD Sports
10.2022 - 01.2023
BSc (Hons) - Nursing
Aston University
A-Levels - Sociology
A-Levels - Applied Science
Cadbury sixth form college
GCSEs - Geography
Harborne academy
GCSEs - Mathematics
Harborne academy
GCSEs - Combined Science
Harborne academy
GCSEs - English Literature
Harborne academy
GCSEs - Photography
Harborne academy
GCSEs - English Language
Harborne academy