Alyssia Corrado
boston,United Kingdom
Summary
Accomplished professional with a robust skill set in customer service excellence, supply chain management, and staff management. Demonstrates technical proficiency and leadership competence, effectively delegating tasks and mediating workplace challenges. Proficient in handling customer complaints, order processing, and budgeting and finance. Expertise in point-of-sale systems and cash register use ensures reliability during peak hours. Committed to maintaining an efficient work pace while prioritising tasks and analysing problems to enhance operational efficiency. Career goal includes leveraging skills in a dynamic environment to drive organisational success.
Overview
6
6
years of professional experience
25
25
years of post-secondary education
Work history
Manager
Rebos
Boston, Lincolnshire
04.2025 - Current
- Led team meetings, ensured clear communication amongst all members.
- Managed daily operations to increase productivity.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Assisted in the recruitment process for hiring quality staff members.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Fostered a positive work culture to boost employee morale.
- Improved team efficiency by implementing new scheduling practices.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Identified potential risks and mitigated them through proactive measures.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Trained new hires and set up mentoring relationships to drive team performance.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Streamlined order taking process, reducing wait times for customers' convenience.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Performed cash handling duties accurately to maintain financial integrity.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Maintained cleanliness of the café area whilst preparing orders.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Created speciality drinks according to exact customer requests and preferences.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Followed health and safety standards to protect customers from illness and cross-contamination.
- Refilled replenishables and chilled ingredients, recording out-of-stock items for re-ordering.
- Totalled bills and accepted cash, card and mobile payments.
- Stocked counters, refrigerators and food service bars with fresh supplies.
Supervisor
Cafe Nero
Boston, Lincolnshire
03.2022 - 03.2022
- Identified potential risks and mitigated them through proactive measures.
- Conducted performance appraisals with employees for career development discussions.
- Led team meetings, ensured clear communication amongst all members.
- Organised team resources, resulted in improved project timelines.
- Ensured smooth operations with regular maintenance checks.
- Coordinated with other supervisors to maintain consistency across shifts.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Assisted in the recruitment process for hiring quality staff members.
- Improved team efficiency by implementing new scheduling practices.
- Monitored employee attendance records for maintaining discipline within the team.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Managed daily operations to increase productivity.
- Fostered a positive work culture to boost employee morale.
- Implemented company policies effectively, maintained high standards of service delivery.
- Oversaw inventory management to avoid any shortage or excess stock issues.
step up supervisor
Starbucks Coffee
Boston, Lincolnshire
09.2020 - 05.2021
- Established rapport with customers by providing excellent service.
- Fostered a positive work culture with robust team-building exercises.
- Resolved customer complaints promptly, enhancing brand reputation.
- Recruited and interviewed staff, ensuring suitable fit for the organisation.
- Maintained up-to-date knowledge of industry trends, bolstering competitive advantage.
- Increased customer satisfaction with exceptional problem-solving capabilities.
- Oversaw day-to-day operations of the facility, ensuring smooth functioning.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Streamlined order taking process, reducing wait times for customers' convenience.
- Promoted seasonal beverages effectively increasing their uptake.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Assisted in inventory control measures for effective stock management.
- Managed high volume orders during peak hours maintaining quality of service.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Performed cash handling duties accurately to maintain financial integrity.
- Collaborated with team members during busy periods improving workflow efficiency.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
Crew member
Burger King
Boston, Lincolnshire
05.2019 - 10.2019
- Operated cash registers accurately, ensuring proper handling of transactions.
- Executed daily operation procedures ensuring adherence to company's policies.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Handled high-pressure situations calmly providing solutions promptly.
- Provided personalised customer service fostering loyalty amongst clients.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Participated in regular stock takes helping manage supplies efficiently.
- Offered menu recommendations based on customer preferences improving their dining experience.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
- Managed inventory levels for efficient operations during peak hours.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Supported management in administrative tasks enhancing operational efficiency.
- Implemented promotional strategies to attract more customers during off-peak hours.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
Education
GCSEs - ICT
Thomas Cowley High School
09.2014 - 05.2017
GCSEs - Health and Social Care
Thomas Cowley High School
09.2016 - 05.2019
BTEC - Applied Science
Boston College
09.2019 - 12.2020
Restaurant management
Training express
04.2025 - 04.2025
Leadership and management
Training express
07.2025 - 07.2025
Level 3 food and hygiene
The mandatory training
GCSEs - Maths
Thomas Cowley High School
Donington, Lincolnshire 09.2014 - 05.2019
GCSEs - English Language
l Thomas Cowley High School
Donington, Lincolnshire 09.2014 - 05.2019
GCSEs - English Literature
Thomas Cowley High School
Donington, Lincolnshire 09.2014 - 05.2019
GCSEs - Biology
Thomas Cowley High School
Donington, Lincolnshire 09.2014 - 05.2019
Skills
- first aid
- Paediatric first aid
- COSHH
- Constructive criticism
- Technical proficiency
- Leadership competence
- Workplace mediation
- Delegating effectively
- Customer services excellence
- Order processing
- Budgeting and finance
- Scheduling coordination
- Problem analysis
- Task prioritisation
- Supply chain management
- Staff management
- Handling customer complaints
- Beverage preparation speed
- Multitasking proficiency
- Cash register use
- Reliability in peak hours
- Efficient work pace
- Point-Of-Sale system expertise
- Basic computer literacy
- Nutritional information awareness
- Sales persuasion
- Knowledge of dietary restrictions
- Cash register proficiency
Timeline
Leadership and management
Training express
07.2025 - 07.2025
Manager
Rebos
04.2025 - Current
Restaurant management
Training express
04.2025 - 04.2025
Supervisor
Cafe Nero
03.2022 - 03.2022
step up supervisor
Starbucks Coffee
09.2020 - 05.2021
BTEC - Applied Science
Boston College
09.2019 - 12.2020
Crew member
Burger King
05.2019 - 10.2019
GCSEs - Health and Social Care
Thomas Cowley High School
09.2016 - 05.2019
GCSEs - ICT
Thomas Cowley High School
09.2014 - 05.2017
GCSEs - Maths
Thomas Cowley High School
09.2014 - 05.2019
GCSEs - English Language
l Thomas Cowley High School
09.2014 - 05.2019
GCSEs - English Literature
Thomas Cowley High School
09.2014 - 05.2019
GCSEs - Biology
Thomas Cowley High School
09.2014 - 05.2019
Level 3 food and hygiene
The mandatory training
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