Alyssa Taylor
Hayes,Hillingdon
Summary
Dedicated professional with expertise in client services and relationship management support, demonstrating strong teamwork and collaboration skills. Skilled in supporting client relationships, policy administration, and insurance processes, with a strong record of accuracy, professionalism, and teamwork. Currently working towards the Diploma in Insurance (Dip CII), building on a solid foundation of CII qualifications and apprenticeship training. Progressing towards account management responsibilities with a focus on delivering exceptional service and fostering long-term client relationships.
Overview
2
2
years of professional experience
Work history
Account Administrator
Lockton Companies LLP
City of London
09.2023 - Current
- Provide administrative and client service support across a range of accounts, ensuring accuracy and compliance.
- Handle policy renewals, mid - term adjustments, and client queries efficiently.
- Collaborate with account mangers and account executives to maintain strong client relationships, stepping into account management tasks where appropriate.
- Use IT systems and Microsoft applications to produce, process, and manage insurance documentation.
- Support the team during renewals and key client deadlines, demonstrating adaptability and professionalism
Education
GCSEs -
Harlington School
Hayes, HillingdonA-Levels - Chemistry, Biology and Geography
Harlington School Sixth Form
Hayes, HillingdonNVQ Level 3 - Financial Services Administrator
Institute for Apprenticeships and Technical Education
NVQ Level 3 - Insurance
Chartered Insurance Institute
City of LondonNVQ Level 2 - Insurance
Chartered Insurance Institute
City of LondonDiploma of Higher Education - Insurance
Chartered Insurance Institute
City of London 07.2025 -
Skills
- Clear and professional communication (written and verbal)
- Strong teamwork and collaboration with colleagues and clients
- Active listening and problem solving in client interactions
- Client services and relationship management support
- Professional use of IT applications
- Confident with Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Progressing towards account management responsibilities
Languages
Spanish
Intermediate
French
Elementary
Pro Bono Work
Actively volunteer and contribute to early career initiatives and social mobility programmes alongside my professional role. Passionate about supporting others in their career development and committed to continuing this involvement in the future.
References
References available upon request.
Timeline
Diploma of Higher Education - Insurance
Chartered Insurance Institute
07.2025 -
Account Administrator
Lockton Companies LLP
09.2023 - Current
GCSEs -
Harlington School
A-Levels - Chemistry, Biology and Geography
Harlington School Sixth Form
NVQ Level 3 - Financial Services Administrator
Institute for Apprenticeships and Technical Education
NVQ Level 3 - Insurance
Chartered Insurance Institute
NVQ Level 2 - Insurance
Chartered Insurance Institute
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