Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alyssa Koerner

St Helens

Summary

A dedicated and customer focused professional with over three years of experience in customer service. Proven ability to communicate effectively and collaborate in a team setting to ensure high levels of customer satisfaction. Previous experience in food and cash handling and comfortable multitasking in a high volume and fast paced work environments. Always eager to learn new skills and go the extra mile to provide excellent service and support for customers

Overview

10
10
years of professional experience

Work History

Store Assoicate

Morrisons Daily
Scholes, Leeds
07.2024 - 03.2025

My responsibilities as a store associate included managing daily store operations, such as opening and closing the store, restocking inventory, performing daily stock counts, and ensuring product availability. During this time, I became proficient in product promotion, cash handling, till operations, and receiving and processing deliveries. Additionally, my duties involved preparing freshly made goods and sandwiches, conducting continuous temperature checks, and performing daily cleaning of the kitchen and ovens.

Health Care Assistant

NHS Professionals
Warrington
08.2023 - 05.2024

Working alongside a team of healthcare professionals within a busy ward, delivering medical care to patients including diagnosing and treating a variety of conditions. This experience helped me develop strong teamwork abilities and excellent time management skills. Key Responsibilities Keeping Patients health charts up to date and advising colleagues of issues Monitoring patients conditions and recovery progress Providing personal care to patients Maintaining high standards of care in accordance with hospital regulations while maintaining a trustworthy and respectful relationship with patients to ensure their health and safety.

Certified Nursing Assistant

Lee Health
Fort Myers
02.2020 - 07.2021

Working alongside a team of healthcare professionals in a busy ward, I delivered care to newborn babies and their mothers. This role underscored the importance of empathy and compassion. Effective communication and patient support during sudden changes were essential. This experience helped me develop strong communication and problem-solving skills.

Team Leader

Taco Bell
Cape Coral
01.2019 - 07.2019

My responsibilities included overseeing opening and closing procedures, which included managing stock ordering and conducting audits. Having to count registers when opening and closing and being able to conduct another positional task when short-staffed. I had to successfully communicate with customers to address their concerns and maintain satisfaction.

Hanger/Sorter

Goodwill
Gainesville, Florida
02.2018 - 12.2018

My responsibilities included inspecting donated clothes to determine if they were resalable. This task evaluated my skill in attention to detail. Once clothes were picked, I would price and hang them in their designed areas around the store. However, this role had a strict daily production quota that improved my time management skills.

Cashier/ Team Member

Taco Bell
Cape Coral
02.2015 - 07.2017

I managed the cash register to ensure a smooth transaction and prioritize customer satisfaction. My duties included processing orders, handling money, and collaborating with other staff. Additionally, I maintain cleanliness in the dining area to create a pleasant environment for customers.

Education

High School Diploma -

North Nicholas High School
Cape Coral
05.2017

Diploma in Associate in Arts -

Florida Southwestern College
Fort Myers
12.2020

Skills

  • Conflict resolution
  • Time management
  • Team collaboration
  • Adaptability
  • Active listening
  • Decision making under pressure

References

Janice (Ann) Fairclough (Morrisons Daily Manager) 

Phone number: 07572 439809

Email: annieapple@live.com


Lucy Gallagher (Morrisons Daily Manager)

Phone Number: 07470 200645

Timeline

Store Assoicate

Morrisons Daily
07.2024 - 03.2025

Health Care Assistant

NHS Professionals
08.2023 - 05.2024

Certified Nursing Assistant

Lee Health
02.2020 - 07.2021

Team Leader

Taco Bell
01.2019 - 07.2019

Hanger/Sorter

Goodwill
02.2018 - 12.2018

Cashier/ Team Member

Taco Bell
02.2015 - 07.2017

High School Diploma -

North Nicholas High School

Diploma in Associate in Arts -

Florida Southwestern College
Alyssa Koerner