Alyson Sheppard
Alderton,Gloucestershire
Summary
Organised and driven professional with talent for coordinating schedules and streamlining processes to enhance operational efficiency. Demonstrates strong communication and problem-solving skills, ensuring smooth workflow and timely task completion. Ready to bring proactive approach to achieving success in Administration/Co-ordinator role.
Overview
31
31
years of professional experience
Work history
Vivo Scheduler
Hewer Facility Management
Gloucester, Gloucestershire
01.2025 - 06.2025
- Co-ordinated and scheduled reactive call outs for South East Region
- Prioritised accordingly ensuring families gas supply and appliances were safe and they had heating and hot water, meeting Vivo's SLA's
- Ensuring stock availability to complete repairs and job
- Responding to complaints quickly to ensure satisfactory resolution
- Maintaining records on Vivo database ensuring audit trail maintained and work orders completed
- Brought down backlog of jobs for region by over 60%
Regional Operations
Vergo Pest Management
Cheltenham, Gloucestershire
06.2018 - 08.2024
- Co-ordinating schedule and job management for up to 10 Special Proofing Teams, with a target of 10,000 GDP revenue per team per week, liaising with Customers, Technicians and Sales Surveyors.
- Review job packs for Jobs including pricing and RAMS (IOSH Managing Safety).
- Co-ordination with Sub-Contractors ensuring necessary services, equipment and stock booked for job completion.
- Liaising with relevant parties to address on site issues in a timely manner.
- Ensuring finance protocols adhered to, approving invoices and negotiating credits when required.
- Maintaining training records and ensuring Technicians qualifications were up to date.
- Liaising with Directors and Senior Management regarding state of service, forecast revenue and identifying potential issues.
- Training and development of new team members.
Temporary Administration Roles
01.2018 - 06.2018
- Whilst seeking a suitable full-time position, I worked in various temporary administration roles for a variety of companies.
Senior Administrator
Livability
Gloucester, Gloucestershire
02.2017 - 12.2017
- Full administration role for company providing supported living for adults with learning disabilities.
- Managing computer system to log and monitor Support Workers hours, ensuring contracted requirements met and addressing issues.
- Liaising with Support Workers regarding rotas, hours and requirements.
- Booking training courses and maintaining records to ensure qualifications were up to date.
Assistant Sales Manager
Cargills
Newent, Gloucestershire
01.2011 - 01.2017
- Managed frozen and fresh breast meat sales and export to clients worldwide.
- Responsible for several large customer accounts (including Farmers Boy (M&S)).
- Liaised with up to 40 clients daily.
- Managed sales office process; set up systems.
- Liaised with dispatch, secondary and technical ensuring clear communication of day’s production, customer’s orders and requirements.
- Implemented changes to the approach to export sales; met customer requirements, increased sales and reduced costs to maximize profit.
- Managed changes to transport from an in-house department to contract; liaised with the new contractor to ensure customer requirements were met.
- Worked as part of a small team to implement changes to forecasting production to aid the management of sales and subsequently optimize the price.
Marketing Manager
Gloucester Docks
Gloucester, Gloucestershire
01.1994 - 08.2010
- Produced and implemented marketing and communications strategies.
- Created, developed and managed new networks and potential partnerships.
- Oversaw advertising, media and publicity strategy, schedules and budgets.
- Managed media, TV and film companies useing the Docks for filming, promotional shots and drama. Negotiated space, time, fees and additional services required and worked with the Docks partners to gain necessary permissions.
- Responsible for leaflet design, print and production.
- Wrote briefs and instructed agencies.
- Developed and increased visits from the coach market by 30%.
- Increased parking income year on year.
- Successfully promoted and managed site as a film location; attracted companies such as BBC, CBS, ITV and Channel 4.
- Introduced new events extending the appeal of the Docks, increasing footfall and visitor spend.
Education
Chartered Institute of Marketing Diploma - Marketing
Cheltenham and Gloucester College of Higher Education (Gloucestershire University)
Gloucestershire 1 1994/1994 - 1 1995/1995
HNC - Business Studies, Finance and Marketing
Hammersmith and West London College
London 1 1989/1989 - 1 1991/1991
Skills
- Business development
- Key account management
- Sales
- Increase revenue
- Operational management
- IT/systems operation
- Microsoft Office
- Mac Operating systems
- SAP, SAFE, Maximo and Optimiser
- Communication skills
- Presentation skills
Custom
- Business development
- Key account management
- Sales
- Increase revenue
- Operational management
- P&L management
- Complex project delivery
Affiliations
- I have a passion for equestrian activities and competed to a National and Regional level in Dressage, Show Jumping and Showing. I am now a National Pony Judge, Chief/Steward at County Shows and member of both Three Counties and Moreton In Marsh Agricultural Show Horse Committees
Timeline
Vivo Scheduler
Hewer Facility Management
01.2025 - 06.2025
Regional Operations
Vergo Pest Management
06.2018 - 08.2024
Temporary Administration Roles
01.2018 - 06.2018
Senior Administrator
Livability
02.2017 - 12.2017
Assistant Sales Manager
Cargills
01.2011 - 01.2017
Marketing Manager
Gloucester Docks
01.1994 - 08.2010
Chartered Institute of Marketing Diploma - Marketing
Cheltenham and Gloucester College of Higher Education (Gloucestershire University)
1 1994/1994 - 1 1995/1995
HNC - Business Studies, Finance and Marketing
Hammersmith and West London College
1 1989/1989 - 1 1991/1991
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