Alyson Martin
Southend on Sea,Essex
Summary
I am a conscientious and reliable hardworker, currently team leader manager at Brewers fayre but being made redundant on 4th July and looking forward to a new opportunity
Overview
44
44
years of professional experience
Work history
Restaurant Waitress
Las Vegas Grill
Southend on Sea, Essex
09.2015 - 11.2023
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables.
- Advised guests on menu selections, ordering processes and facilities locations, optimising customer comfort.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
- Used upselling methods featuring specials to complement dishes.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Informed kitchen staff regarding order and requirements.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
- Provided menu and offered recommendations to complement dining experience.
- Greeted and escorted guests to tables.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Fostered positive employee relationships through communication, training and coaching.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Led shifts and motivated team to drive sales.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Delegated tasks to make best use of individuals' skills.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- Coached team members through new or difficult workflows.
- Recognised exceptional individual performance for improved motivation.
- Supported new hires through onboarding process for speedy and successful training.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Upskilled team members by planning and delivering training workshops.
- Promoted professionalism among staff to develop productive relationships.
- Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Prioritised and assigned tasks for strategic and optimised distribution of workloads.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Introduced new opportunities for team building and communication, resulting in better team performance.
Data Entry Operator
Adecco Receuitmemt
Southend on Sea, Essex
08.2014 - 11.2014
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
- Utilised various data programs to manage and monitor data.
- Verified accuracy of information and sorted information of documents for computer entry.
- Registered new customer account details in system.
- Generated weekly and monthly reports for managers.
Cashier
Coop
Southend , Essex
06.2001 - 03.2003
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Greeted customers entering store and responded promptly to customer needs.
- Delivered outstanding customer care with proactive sales and listening skills.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Led shifts and motivated team to drive sales.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Fostered positive employee relationships through communication, training and coaching.
- Prioritised and assigned tasks for strategic and optimised distribution of workloads.
- Promoted professionalism among staff to develop productive relationships.
- Delegated tasks to make best use of individuals' skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Recognised exceptional individual performance for improved motivation.
- Coached team members through new or difficult workflows.
- Supported new hires through onboarding process for speedy and successful training.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
Waitress
Northwick Arms Hotel
Evesham, Worcestershire
05.1998 - 11.2000
- Arranged tables and set up linens and silverware in preparation for guests.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Greeted and escorted guests to tables.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Advised on food and drink choices based on customer preferences.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
Barge cleaner
Evesham Marina
Evesham, Worcestershire
05.1999 - 05.2000
- Cleaned and dried windows, mirrors and glass surfaces.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
Waitress assistant
Cobwebs Tea Rooms
Evesham, Worcestershire
05.1999 - 05.2000
- Reduced waiting times.
- Surpassed sales targets.
- Increased sales through upselling and promoting whilst taking orders from customers.
- Cultivated good atmosphere and personalised customer experience.
- Controlled high standards of cleanliness through.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Increased return customer rate by quickly establishing strong rapport with customers.
- Increased average customer satisfaction rate by through identifying and implementing strategies to improve customer experience.
- Reduced complaints by proactively responding to customer concerns and implementing remedial action.
- Upheld excellent standards to create safe working environment complying with regulations and food safety standards.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered outstanding customer service in line by following departmental protocols.
- Prepared tables for guests and reset tables between customers.
Waitress assistant
Watermill
Basildon , Essex
06.1993 - 06.1999
- Increased sales by through upselling and promoting whilst taking orders from customers.
- Cultivated good atmosphere and personalised customer experience.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Upheld excellent standards to create safe working environment complying with regulations and food safety standards.
- Increased average customer satisfaction rate by through identifying and implementing strategies to improve customer experience.
- Delivered outstanding customer service by following departmental protocols.
- Controlled high standards of cleanliness.
- Increased return customer rate by quickly establishing strong rapport with customers.
- Maintained strong knowledge of menu changes to competently advise allergies or diet limitations.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Greeted and escorted guests to tables.
Secretary
Spicer and Pegler (formerly Alfred Tooke)
London
11.1984 - 11.1985
- Typed documents, updated websites and compiled information for meetings with exceptional speed.
- Welcomed arriving visitors and directed to appropriate meeting rooms.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
Secretary
Alfred Tooke & Co
London
11.1981 - 11.1985
- Typed documents, updated websites and compiled information for meetings with exceptional speed.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Addressed inquiries and responded via email or telephone follow-up.
- Received and placed telephone calls to clients and prospective clients.
- Updated executive diaries with daily appointments, set reminders, and added key
- Organised and maintained filing system for easy staff access.
Administrative assistant and Secretary
Marie Curie Memorial Foundation
London
11.1980 - 09.1983
- Effectively managed diaries for staff members to maintain maximum productivity.
- Produced accurate, detailed reports to alleviate workloads and increase office efficiency.
- Coordinated events and entertainment.
- Generated shipment invoices, prepared packages and set up deliveries for customers.
- Secured and set up meeting rooms to ensure attendee comfort and maximise productivity.
- Created detailed travel itineraries and bookings for staff members, coordinating flights, accommodation according to needs.
- Set travel arrangements and provided relevant tickets and documentation for management and executive staff.
- Received, sorted and distributed incoming mail.
- Kept and maintained accurate filing system for preservation of office information.
- Provided printing, photocopying scanning support to colleagues.
Team leader manager
Brewers fayre
Southend-On-Sea, Essex
11.2023 - Current
- Followed opening, closing and shift changeover procedures for seamless operations.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led shifts and motivated team to drive sales.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Delegated tasks to make best use of individuals' skills.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Created and implemented best practice policies and processes to aid operational performance.
Education
GCSEs - German, Art, English literature English language
Frances Bardsley school for girls ,Romford,Essex
RSA and Pitmans 2000 - Shorthand and typing
Frances Bardsley School for girls
GCSEs - Sociology
Ftances Bardsley School for girls
1981
GCSEs - Art
Frances Bardsley school for girls
1980
GCSEs - English literature
Frances Bardsley school for girls
1980
English language -
Frances Bardsley school for girls
1980
GCSEs - Geography
Frances Barsley school for girls
1980
GCSEs - History
Frances Bardsley school for girls
1980
GCSEs - French
Frances Bardsley school for Girls
Romford Essex 1980
GCSEs - Maths
Frances Bardsley school for Girls
1980
Hobbies
I enjoy reading, cooking, walking,swimming,dancing and enjoy learning courses such as open university and duolingo.
I'm currently enrolled on Lifetime skills training apprenticeship level 3 supervisor for hospitality
Timeline
Team leader manager
Brewers fayre
11.2023 - Current
Restaurant Waitress
Las Vegas Grill
09.2015 - 11.2023
Data Entry Operator
Adecco Receuitmemt
08.2014 - 11.2014
Cashier
Coop
06.2001 - 03.2003
Barge cleaner
Evesham Marina
05.1999 - 05.2000
Waitress assistant
Cobwebs Tea Rooms
05.1999 - 05.2000
Waitress
Northwick Arms Hotel
05.1998 - 11.2000
Waitress assistant
Watermill
06.1993 - 06.1999
Secretary
Spicer and Pegler (formerly Alfred Tooke)
11.1984 - 11.1985
Secretary
Alfred Tooke & Co
11.1981 - 11.1985
Administrative assistant and Secretary
Marie Curie Memorial Foundation
11.1980 - 09.1983
GCSEs - German, Art, English literature English language
Frances Bardsley school for girls ,Romford,Essex
RSA and Pitmans 2000 - Shorthand and typing
Frances Bardsley School for girls
GCSEs - Sociology
Ftances Bardsley School for girls
GCSEs - Art
Frances Bardsley school for girls
GCSEs - English literature
Frances Bardsley school for girls
English language -
Frances Bardsley school for girls
GCSEs - Geography
Frances Barsley school for girls
GCSEs - History
Frances Bardsley school for girls
GCSEs - French
Frances Bardsley school for Girls
GCSEs - Maths
Frances Bardsley school for Girls
Quote
Everything should be as simple as it is, but not simpler.
Albert Einstein
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