Education
Open to work
Alysha Fordham
Business Support Specialist
Bournemouth
Summary
A highly motivated and well-organised professional thriving in fast-paced environments, with over 17 years of corporate experience at the John Lewis Partnership. Adaptable, commercially driven and flexible in approach. Well-versed in strong communication and organisation skills, seeking solutions to problems. Adept at multi-tasking, leading group discussions and managing projects.
Beyond work, I maintain an active social life, enjoying physical activities such swimming and long beach walks, while valuing time spent with family and friends to maintain a well-balanced lifestyle.
Overview
1
1
17
17
Customer Service, Finance, HR
Work history
Customer Service, Financial Services, HR
John Lewis Partnership
Poole, Dorset
2009.09 - 2026.07
- Promote a range of Financial Services across the Bureau, John Lewis Credit Card and Point of Sale Credit to drive sales performance across the financial services sector remaining fully compliant in minimising business risk by following procedures to identify and prevent fraud.
- Resolving queries and complaints at the first point of contact, liaising with various stakeholders and reps. Acting as a brand ambassador for the Partnership both in store, over the phone and email, always putting the customer first, requiring both innovation and creativity in problem solving.
- Offer advice, support and recommendations based on clients’ needs to ensure a seamless end-to-end experience.
- Share knowledge and expertise with colleagues to enhance team performance. An expert in all Partnership systems.
- Record detailed notes during formal and informal HR meetings regarding disciplinaries and grievances. Support and facilitate the interview process for the recruitment of new partners.
- A nominated representative of the ‘Democratic Vitality’ team for the John Lewis Partnership, working to improve staff experience within the company and connect with key stakeholders within the JLP.
English and Media Studies Teacher
Oaklands Community School
Southampton
2007.09 - 2008.09
- Ensured up-to-date curriculum by constantly reviewing and revising lesson materials.
- Achieved active participation during class through group projects and activities.
- Facilitated open communication with parents regarding students' progress and performance.
- Managed assessment process smoothly, offered timely feedback on assignments ensuring continuous improvement for all students.
Education
BA Hons - Communication and Media
Bournemouth University
2002.09 - 2005.06
A Levels - Classical Civilisation, Religious Studies, Theatre Studies
Talbot Heath
Bournemouth 1998.09 - 2002.06
Skills
- Client case management
- Exhibit meticulous attention to detail in financial transactions, displaying accuracy and thoroughness in transactions, money transfers and rate report comparisons
- Apply precision in proofreading work, maintaining a high standard of written communication
- Successfully contribute beyond role boundaries, effectively assisting Head office in Victoria to enhance overall productivity when needed
References
Available on request
Accomplishments
John Lewis, Poole
Pathways to Management scheme completed 2015.
Notetaking course for Disciplinaries and Grievances completed 2017.
Work preference
Work Type
Full timePart timeLocation preference
RemoteHybridTimeline
Customer Service, Financial Services, HR
John Lewis Partnership
2009.09 - 2026.07
English and Media Studies Teacher
Oaklands Community School
2007.09 - 2008.09
BA Hons - Communication and Media
Bournemouth University
2002.09 - 2005.06
A Levels - Classical Civilisation, Religious Studies, Theatre Studies
Talbot Heath
1998.09 - 2002.06