Alwyn Oswald Dsouza

• Analyzed current operational processes, from ingredient sourcing to customer service, to identify inefficiencies by using tools such as Lean, continuous improvement methodologies to refine workflows.
• Worked closely with kitchen staff to refine recipes and processes to reduce costs without compromising quality.
• Gathered and analyzed customer feedback to identify areas for improvement in service and product offerings.
• Implemented inventory management practices to minimize waste and ensure optimal stock levels.
• Used data to forecast future trends and make recommendations for adjustments in operations or product offerings.
• Propose new product ideas or business strategies to keep dessert shop competitive and appealing to customers.
• Proposed new product ideas or business strategies to keep dessert shop competitive and appealing to customers.
• Fostered culture of continuous improvement by encouraging staff to contribute ideas for better processes and practices.

• Working in close cooperation with key stakeholders and analysing data to identify and define improvement opportunities.
• Supporting continuous improvement culture by demonstrating knowledge through hands-on application of lean tools.
• Applying Lean methodology to ensure efficiency and quality expectations are met.
• Supporting and facilitating execution and improvements, linking Lean initiatives closely to plant KPIs pursuing operation excellence.
• Develop and optimize manufacturing processes for efficient production.
• Analyze production data, identify trends, and implement corrective actions.
• Ensure compliance with regulatory and safety guidelines.
• Facilitated lean improvements activities, through 5S, Gemba, and Kaizen and develop improvement plan based on findings.
• Identify opportunities for process improvements and lead related projects.

• Documentation records and registers are imported and exported in accordance with compliance requirements.
• Managing database and shipment requests, ensuring proper data and supporting documentation is available.
• Liaising with Manufacturing, Materials, Sourcing, Projects, and Services to verify that all documentation submitted is proper and that shipments are completed on time to fulfil client expectations.
• Creating shipping documents and processing imports and exports while adhering to all legal and regulatory regulations.
• Managing and exporting equipment while adhering to customs and export regulations.
• Managing and clearing import consignments through approved clearing agents.
• Complying with environmental, health and safety, and quality standards and policies.

• Facilitated delivery of customer orders within contractual timelines using safe transport options.
• Coordinated with team to prepare all orders for timely shipping upon carrier arrival.
• Communicated with internal stakeholders to identify operational needs and adjust delivery priorities accordingly.
• Maintained regular contact with suppliers to obtain updates and necessary shipping documents.
• Prioritized tasks based on customer requests for express delivery.
  Ensured timely fulfillment of customer 'call off' orders for spare parts.
• Assisted in resolving shipment or goods-in queries with support from operations manager.
• Produced shipping documentation and maintained status updates for shipments.
• Monitored shipments to ensure on-time delivery.
• Dispatched relevant information to service providers for scheduling freight movement.