ALWIN IMMANUEL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Waiter
All Seasons Resort
06.2022 - 08.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained new servers on restaurant policies and procedures.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Waiter
Hotel Beach Orchid
02.2021 - 05.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Met with chef to review daily specials and menu changes.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Education
ADVANCED DIPLOMA IN COMPUTER APPLICATION -
ITRC TECHNOLOGIES
KERALA05.2023
HIGHER SECONDARY CERTIFICATE
INFANT JESUS ANGLO-INDIAN HIGHER SECONDARY SCHOOL
KERALA07.2020
SECONDARY SCHOOL CERTIFICATE
INFANT JESUS ANGLO-INDIAN HIGHER SECONDARY SCHOOL
KERALA05.2018
Skills
- Warm & Friendly
- Table Setting Arrangements
- Quality Control
- Table Bussing
- Check Payment Processing
- Table Preparation
- Dining Customer Service
- Dining Room Organization
- Food Plating and Presentation
- Kitchen Staff Coordination
Languages
Malayalam
Native language
English
Advanced
C1
Timeline
Waiter
All Seasons Resort
06.2022 - 08.2023
Waiter
Hotel Beach Orchid
02.2021 - 05.2022
ADVANCED DIPLOMA IN COMPUTER APPLICATION -
ITRC TECHNOLOGIES
HIGHER SECONDARY CERTIFICATE
INFANT JESUS ANGLO-INDIAN HIGHER SECONDARY SCHOOL
SECONDARY SCHOOL CERTIFICATE
INFANT JESUS ANGLO-INDIAN HIGHER SECONDARY SCHOOL
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