ALVIN ANDREW YU
London
Summary
Experienced IT professional with a strong background in hardware installation, network configuration, and technical consultation. Proficient in diagnostic testing, crimping and wiring, electronic servicing, and prototype building and testing. Adept at product testing, network troubleshooting, hardware fault repairs, and providing IT help desk services. Skilled in PC and laptop builds as well as offering comprehensive hardware support. Committed to leveraging technical expertise to enhance operational efficiency and drive technological innovation.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
Healthcare Assistant Level 3
Royal hospital for neuro disability
London
12.2022 - Current
- Assisted in patient care, improved comfort and well-being.
- Provided basic health education to patients for proper self-care post discharge.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Enhanced healing process by changing wound dressings regularly.
- Prepared meals for patients, ensured balanced nutrition intake.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
Healthcare Assistant Level 3
Royal Hospital for Neuro -Disability
08.2020 - 12.2021
- Assisting with daily living activities such as eating, showering and using the toiler
- Utilizing equipment to move patients when necessary
- Helping tidy the patient's home or room
- Talking to patients and reassuring them
- Attending meetings with other healthcare professional
- Assisting nurses and other staff when needed
Crew Member
Burger King
07.2019 - 07.2020
- Maintained the front desk and reception area in a neat and organized fashion
- Served as central point of contact for all outside customer's needing complaints to be addressed
- Managed receptionist area, including greeting visitors and responding to telephone and in person requests for information
- Responded to customers' questions and concerns in a timely and efficient manner
- Ensured that all customer service requests are filled within a targeted timeline
Administrative Support II
Department of Education, Philippines
, Philippines
09.2018 - 07.2019
- Answer and direct phone calls
- Organize and schedule meetings and appointments
- Maintain contact lists
- Produce and distribute correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Reply to email, telephone or face to face enquiries
Technical Field Engineer
Aspex Inc.
, Philippines
01.2015 - 08.2018
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Replace parts as required
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications
- Set up new users' accounts and profiles and deal with password issues
- Respond within agreed time limits to call-outs
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritize and manage many open cases at one time
- Rapidly establish a good working relationship with customers and other professionals, such as software developers
- Test and evaluate new technology
- Conduct electrical safety checks on computer equipment
Sales Representative
Loyola Medical Supplies
08.2012 - 12.2014
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors
- Adjusts content of sales presentations by studying the type of sales outlet or trade factor
- Focuses sales efforts by studying existing and potential volume of dealers
- Submits orders by referring to price lists and product literature
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
IT Staff
University of the East Manila
03.2012 - 08.2012
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Possibly training more junior staff members
On The Job Training
Philippine Amusement and Gaming Corporation (PAGCOR)
Ermita, Philippines
08.2011 - 09.2011
On The Job Training
University of the East
Manila
04.2011 - 05.2011
Education
Bachelor of Science - Information Technology
University of the East
01.2007 - 12.2011
Bachelor of Science - Nursing
Metropolitan College of Nursing
01.2006 - 12.2007
Skills
- Hardware installation
- Network configuration
- Technical consultation
- Diagnostic Testing
- Crimping and wiring
- Electronic servicing
- Prototype building and testing
- Computer knowledge
- Product testing
- Network troubleshooting
- Hardware fault repairs
- IT help desk services
- PC and laptop builds
- Hardware support
Custom
- University of the East (Manila), 2219 C. M. Recto Ave., Manila, 04/25/11, 05/30/11
- Philippine Amusement and Gaming Corporation (PAGCOR), 1330 Roxas Boulevard, Ermita, Manila, 08/04/11, 09/14/11
Personal Information
- Age: 35
- Place of birth: Manila
- Citizenship: Filipino
- Date of birth: 04/10/89
- Religion: Roman Catholic
Timeline
Healthcare Assistant Level 3
Royal hospital for neuro disability
12.2022 - Current
Healthcare Assistant Level 3
Royal Hospital for Neuro -Disability
08.2020 - 12.2021
Crew Member
Burger King
07.2019 - 07.2020
Administrative Support II
Department of Education, Philippines
09.2018 - 07.2019
Technical Field Engineer
Aspex Inc.
01.2015 - 08.2018
Sales Representative
Loyola Medical Supplies
08.2012 - 12.2014
IT Staff
University of the East Manila
03.2012 - 08.2012
On The Job Training
Philippine Amusement and Gaming Corporation (PAGCOR)
08.2011 - 09.2011
On The Job Training
University of the East
04.2011 - 05.2011
Bachelor of Science - Information Technology
University of the East
01.2007 - 12.2011
Bachelor of Science - Nursing
Metropolitan College of Nursing
01.2006 - 12.2007
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