Alusine Mansaray

• Educated clients on risk management and assisted with mitigation and coverage strategies.
• Contacted potential clients and created rapport through cold calling, networking and using referrals.
• Kept up with changes in insurance markets to accurately answer client questions and give suitable recommendations.
• Handled insurance queries from quotation stage to renewal.
• Reviewed Insurance applications and processed approvals or denials.

Working at Goodlord was a very challenging Job due to the new areas covered but it was a good challenge I helped landlords, tenants and guarantors to get their properties wanted by verifying their income and doing background checks. The main key factors I covered were:

• Orchestrated executive-level communication strategies, enhancing corporate reputation and stakeholder relationships.
• Devised and implemented long-term strategy to drive progress in key areas.
• Created and led successful business culture focused on performance.
• Initiated aggressive hiring push and training of industry-renowned candidates to drive organisational improvements.

I worked for OVO Energy gas & electric as an customer service advisor. I was dealing with inbound and outbound calls regarding electricity queries I help customer with a fast working and efficient manner. I took notes and went behind my expectations to fulfil the customers needs.

• Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Maintained compliant documentation on [Software] for reliable company records.
• Offered detailed advice on product and service benefits.
• Delt with water and electricity bills for business clients and supported them with inquires in regards to their water bills.

• I worked for Ant marketing JD Dutch speaker
• I had to learn the programs and softwares that we used to provide and help customers with their queries
• I was always very polite and understanding, I made sure i did everything i could for the customer to make them satisfied with my help, I was always scoring above my limits and my duties were: I helped customers with their order queries
• Tracking orders
• Process refunds
• Taking claims/complaints and dealing with them.

• I worked at cookies and cream which was my second job and i only worked in the weekends when I started I picked up the basics very fast after 3 months I was promoted to shift manager and I had to open and close the shop, make sure that all the staff were on time and planned in for their next shift
• My duties were: Deliver an excellent customer service to all the customers
• Serving customers
• Taking orders
• Making orders according to the restaurant requirements
• Cleaning and making sure all the machines were closed off properly
• Writing down staff hours and keeping track of stock.

• When I worked at the warehouse I started as a packer which was an agency for M&S I had to pack orders and put them in the correct order at a fast pace, I was worker of the month 6 times and was always up to standards I also picked orders and got them ready for the packers.

• I worked in football stadiums behind a kiosk to serve people
• I also worked at Magn during the Christmas time which was serving people from starters to desserts
• Making drinks and serving them as well
• Cleaning and making sure everything was to a very hygienic standard
• Communicating with others and taking a leadership responsibility.

• Created process improvements, including new call centre and commision-based pay
• Interacted with customers and vendors with utmost professionalism to solve various problems
• Prepared reports and presentations detailing business development activities.

• Learned roles of other departments to provide courage and keep store operational
• Updated inventory list to ensure accurate stock, replenishment orders
• Rotated stock on day to day bases to ensure freshness of stock, ensuring organization and presentable
• Assistant customers with stock enqirities, location and transporting products as needed to maximize customer satisfaction
• Collected and transported items from the stockroom to the sail floor for shelving and stocking, exceeding time frame by 60%
• Maintained a clean and tidy stockroom through minimizing potential health and safety risk.

• Maintain food handling standards at all time
• Prepared buffet and salad bars for dinner service
• Close down kitchen after each shift precisely closing checklist
• Greeting new customers, and answer iniscial questions and took drink others
• Assisted services and dining room host, quickly response to quest needs
• Checked at all table at appropriate interval to refill drinks and response to request.