Summary

Overview

Work history

Education

Skills

Websites

References

Timeline

Alusine Conteh

London,Greater london

Summary

Dynamic professional with expertise in the sports industry, digital marketing, and commercial operations. Demonstrates proficiency in content creation, social media management, and brand development, alongside a strong track record in customer service excellence and inventory management. Skilled in analytics and reporting, digital content production, and quality control implementation. Proven leadership abilities in team supervision, staff training, project management, and operational oversight. Core competencies include communication, adaptability, problem-solving, attention to detail, time management, and remaining calm under pressure. Committed to driving success through strategic stakeholder engagement and innovative event operations.

Offering strong foundation in leadership, team collaboration, and problem-solving. Knowledgeable about customer service, conflict resolution, and time management. Ready to use and develop communication, organisational, and decision-making skills in role.

Overview

years of professional experience

Work history

Assistant manager

Crown & Anchor

London

2024.05 - 2026.01

Supervising team operations and ensuring exceptional customer service standards
Managing inventory, budgeting, and sales tracking
Training and developing new staff members
Ensuring compliance with health, safety, and licensing regulations
Delegated tasks to team members efficiently improving overall productivity.
Handled stock control duties diligently preventing overstocking or shortages.
Handled customer complaints effectively, restoring trust in our brand.
Assisted in recruitment process to build an effective workforce.

Bar staff member

Trapeze Shoreditch

London

2023.09 - 2024.04

Rotated stock regularly, reducing waste from expired products.
Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
Adhered to health and safety regulations strictly.
Restocked bar efficiently during busy periods.
Prepared beverages, ensuring consistent quality.
Kept records of tabs accurately, avoiding monetary discrepancies.
Engaged in upselling techniques, boosting sales revenue.
Ensured customer satisfaction by providing excellent service.

Retail supervisor

Footasylum

Birmingham, West Midlands

2023.01 - 2023.09

Managed returns and exchanges efficiently improving customer trust in our return policy.
Achieved smooth workflow by delegating tasks appropriately.
Implemented visual merchandising strategies to improve product visibility.
Increased store cleanliness with regular maintenance tasks.
Assisted customers in product selection, enhancing shopping experience.
Coordinated staff schedules for efficient store operations.
Maintained an organised shop floor whilst boosting operational efficiency.

Content Creator & Media Assistant

Pro:Direct Academy

2020.09 - 2022.08

Managed digital content strategy for academy's official social media platforms while maintaining full-time football training commitments
Produced and edited photo and video content, achieving increased engagement across Instagram platform
Captured behind-the-scenes footage, match highlights, and promotional material in collaboration with players and coaching staff
Demonstrated strong time management by balancing creative responsibilities with competitive football schedule
Managed editorial calendar to ensure timely publication of articles.