Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Work Preference
Software
Timeline
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Aluher Ihyembe

Aluher Ihyembe

Summary

Professional Customer Support Officer with a proven track record at excelling in complaint resolution and enhancing customer satisfaction. Skilled in CRM software and team training, I effectively streamlined support processes, achieving high customer ratings through empathetic communication and problem-solving abilities. Committed to delivering exceptional service and operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Support Officer

Fit4Life Health Ltd
11.2024 - 03.2025
  • Assisted customers with product inquiries and concerns, ensuring timely resolution of issues.
  • Utilized CRM software to track customer interactions and manage support tickets effectively.
  • Provided accurate information regarding Fit4Life products, enhancing customer knowledge and satisfaction.
  • Collaborated with team members to streamline support processes, improving response times.
  • Achieved consistently high customer satisfaction ratings through personalized assistance and empathy in interactions.
  • Boosted team productivity with thorough training sessions on company products and services.

Junior Compliance Officer

GRCAfriq Ltd
04.2023 - 10.2024
  • Ensured compliance with regulatory standards and internal policies to mitigate risk.
  • Conducted regular audits to identify areas for improvement in compliance processes.
  • Assisted in developing training materials for staff on compliance-related topics.
  • Monitored changes in legislation and updated policies accordingly to maintain adherence.
  • Documented compliance activities and maintained accurate records for reporting purposes.
  • Leveraged technology solutions for efficient tracking and reporting of compliance-related activities and metrics.

Administrative Officer

Office of the Secretary to the State Government
11.2018 - 07.2021
  • Coordinated office operations and maintained efficient filing systems to support daily administrative tasks.
  • Assisted in budget preparation and monitoring to ensure financial accuracy and compliance with organizational standards.
  • Managed scheduling and calendar coordination for executive staff, optimizing time management and meeting efficiency.
  • Developed and implemented office procedures that enhanced workflow and improved overall operational efficiency.
  • Implemented inventory management practices to ensure adequate supply levels for departmental needs while minimizing waste.
  • Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.

Education

Master of Arts - Security, Intelligence And Diplomacy

The University of Buckingham
United Kingdom

Bachelor of Arts - Sociology

Corvinus University of Budapest
Hungary

High School Diploma -

Canaan High School
Nigeria

Skills

  • Complaint handling
  • CRM software
  • Quality control
  • Complaint resolution
  • Team building and training
  • Customer service
  • Problem-solving
  • Understanding customer needs
  • Computer skills
  • Excellent communication
  • Task prioritization
  • Product knowledge

Certification

  • Product Manager Training - Udemy
  • Customer Success Training - Udemy
  • Customer Success Fundamentals Training - CustomerSuccessU.org
  • Cybersecurity Fundamentals - IBM Skillbuild

Languages

English
Bilingual or Proficient (C2)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeGig WorkContract Work

Work Location

Remote

Important To Me

Work from home optionCareer advancement

Software

CRM

HubSpot

Timeline

Customer Support Officer

Fit4Life Health Ltd
11.2024 - 03.2025

Junior Compliance Officer

GRCAfriq Ltd
04.2023 - 10.2024

Administrative Officer

Office of the Secretary to the State Government
11.2018 - 07.2021

Master of Arts - Security, Intelligence And Diplomacy

The University of Buckingham

Bachelor of Arts - Sociology

Corvinus University of Budapest

High School Diploma -

Canaan High School

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Aluher Ihyembe