Provided excellent service to international guests in dynamic settings.
Assisted customers with requests and addressed issues efficiently.
Collaborated effectively within a diverse team.
Upheld rigorous standards of presentation and hospitality.
Reseptionist
Royal Holiday Palace
Antalya, Turkey
10.2023 - 02.2024
Welcomed guests and clients in friendly, positive manner.
Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
Answered and directed incoming calls to relevant staff members using multi-line telephone system.
Sales Manager
Dodo Pizza KG
Bishkek, Kyrgyzstan
08.2022 - 10.2023
Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
Led sales team towards achieving quarterly targets through strategic planning and effective resource allocation.
Developed and implemented innovative sales strategies, increasing market share and profitability.
Education
Bachelor of Business Administration - Business Administration
Kyrgyz National University
Bishkek, Kyrgyzstan
01-2022
Secondary Education - High School Diploma
Bishkek International High School
Bishkek, Kyrgyzstan
2018
Skills
Fluent in English, German and Russian
Customer service excellence
Communication and teamwork
Problem solving
Adaptability
Customer service
Team collaboration
Clear communication
Adaptive problem solving
Time management
Team building
Teamwork
Languages
English
Advanced
C1
German
Upper Intermediate
B2
Russian
Proficient
C2
Turkish
Intermediate
B1
Hobbies and interests
Passionate about traveling and exploring new cultures. Enjoy an active lifestyle, especially playing and following football. Interested in customer service, communication, and working in an international environment.
Timeline
Waiter / Service Staff
Europa Park Hotels
05.2024 - Current
Reseptionist
Royal Holiday Palace
10.2023 - 02.2024
Sales Manager
Dodo Pizza KG
08.2022 - 10.2023
Bachelor of Business Administration - Business Administration