Altaf H Khan
HARROW,United Kingdom
Summary
Experienced IT professional with a robust background in cloud & cybersecurity, ITIL framework & service management, AI & automation, and digital transformation. Demonstrated expertise in managing cloud migrations, implementing predictive data analytics tools, and leading IT strategy and strategic planning initiatives. Proven track record in risk management, service deliver and operationscompliance, budgeting, forecasting & cost control, and driving ROI from technology investments. Adept at IT procurement leadership, vendor & contract management, and program management. Career goal: To leverage extensive skills in technology to drive innovation and operational excellence within forward-thinking organisations.
Overview
29
29
years of professional experience
1
1
Certification
Work history
Head of Digital Infrastructure, Cyber Operations – EMEA Head of Procurement – EMEA
Tata Consultancy Services
London
09.2019 - 08.2025
- Developed and directed IT strategy across EMEA, enhancing technology infrastructure and support services.
- Managed an IT practice of 70 multilingual professionals, delivering high service levels for over 50,000 end users.
- Led change programmes including mergers and acquisitions, achieving cost savings of £120,000 through technology implementation.
- Established IT governance frameworks, aligning strategies with business objectives for a 15% performance boost.
- Spearheaded cloud-based infrastructure development, reducing operational costs by 30% while improving scalability.
- Directed cybersecurity initiatives that decreased security incidents by 70% through advanced threat detection systems.
- Managed vendor negotiations and procurement processes, delivering significant cost savings and compliance with regulations.
- Fostered a security-first culture via training and awareness programmes to enhance organisational resilience.
- Developed reliability models, leading to better failure prediction and prevention.
Transformation Head Manufacturing Sector
Jaguar Land Rover, Rolls-Royce
London
12.2014 - 09.2019
- Oversaw P&L and drove new business growth through service creation and capability development.
- Optimised operations productivity via BAU transformation employing automation techniques.
- Executed Service Now transformation, integrating CMDB with recommended add-ins for client.
- Led multiple transformations, adhering to market best practices and client specifications.
- Directed technical projects with cross-functional teams, delivering over 15 solutions on time and within budget.
- Pioneered implementation of a mobile device management system for over 2,000 devices.
- Developed customer service protocol that improved ticket resolution efficiency by 12%.
Delivery Head BFSI
NEST and L&G
London
11.2012 - 12.2014
- Managed a Cyber Security services portfolio along with GRC .Managed around 50 associates across geography. Take care of P&L Planning and induction of new service, manage and maintain of existing service including stake holder management and customer delight.
- Setting up Cyber Security tower to the tune of 50 robust Cyber security professionals.
- Managing more than 10plus services including CyberArk, MS Defender, MS PKI, Certificate management service, Symantec protection engine for storage protection, CIA benchmarking through Symantec Complete Compliance Suite, Bit locker for Disk Encryption, Cloud Security, Crowd strike EDR, GRC service including Risk management, Audit and Assurance.
- Experience in Cloud Security, Application and Infra Security.
- Managed large transformation program like migrating on-prem CyberArk (PAM service) to SaaS and cloud solution through strategic approach and risk mitigation plan.
- Migrating end point security services from on-prem Symantec services to MS defender in a strategic way to minimize service disruption.
- Involved in strategic planning of moving legacy applications to cloud solutions with modernization strategies.
- Knowledge on containerization and orchestrations while moving to cloud solutions.
- Vulnerability management and remediation process for critical and high vulnerabilities.
- Conducted SoC2 Audit with 3rd party Auditors every year for service assurance.
- User Access governance, Risk finding and Risk mitigation through a robust framework in GRC.
- Experience in identifying and executing new opportunities and project mining.
- Ensure SLAs, KPIs, and other performance metrics are met.
Head – Digital Infrastructure, UK & Europe
Tata Consultancy Services
London
01.2011 - 10.2012
- Overseeing IT projects and teams to ensure company goals are met.
- Identify trends using data and work towards solutions and improvements.
- Develop strategies to improve IT functions and overall company growth
- Directed infrastructure services for enterprise clients across the UK and mainland Europe.
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Oversaw major transformation programs involving datacenter consolidation and cloud enablement.
- Focused on aligning technology with broader business goals, involving a shift from traditional IT structures to more agile, cloud-based, and data-driven approaches.
Head – Digital Infrastructure, UK
Tata Consultancy Services
London
10.2008 - 12.2010
- Spearheaded infrastructure support for multiple high-profile UK-based clients in regulated sectors.
- Helped multiple migrations like Data Center migration, user migration, and new company merger supported for present client and as a lead of cross-functional team.
- Lead cross-functional teams to improve IT performance and business continuity strategies.
- Integrated risk management practices into cross-functional workflows, to proactively identify and mitigate potential risks to IT systems and business operations.
- Seamless transitions of IT infra to scalable Private Cloud DC for hosting all existing corporate services.
- Deployed compliance solution, DLP solution, expansion of messaging services and enabled online backup services.
- Driven Verticals and local team collaboratively to implement improvement plans defined thru CSS and Pulse like likes single sign on, simplification of GHD
Head – Internal Digital Infrastructure Services, Mumbai
Tata Consultancy Services
Mumbai
08.2004 - 10.2008
- Managed internal infrastructure services for TCS operations in India.
- Delivered high-availability and secure infrastructure to support banking and financial sector clients.
- Directed teams delivering helpdesk, data center, and IT security support.
- Lead a team of 50 associates in offshore development center at TCS-Seepz spread across 8 buildings. Service delivery to Large and critical customers like GE, Merriyl, Genworth and other Multiple ODC’s of RTH solution Center.
- Managing Service Delivery of Large and Critical relationship having 3300 user base.
- Service delivery
- Maximum UP time for the Infrastructure with proactive monitoring and service improvement.
- Improvement in SLA and Customer / Employee satisfaction.
- IS internal service delivery group’s image Building with Regular meeting with delivery center head, Increased responsiveness, sharing of service improvements with internal customers.
- Preparation of Budgeting of Infrastructure.
- Regular reporting with Delivery center head on wkly, monthly and Qtrly basis.
- Manpower Scheduling – Effective utilization of manpower, rotation of Roles, release Mgmt
- Inter group coordination- effective coordination with other groups like resource acquisition, Quality assurance, Admin & HR.
- Team management – Effective mentoring, leave management, compliance to performance management. Competency building
- Asset Management and inventory control.
- Compliance: Compliance Customer Security Norms GE security and SAS Type-II audit compliance.ML Security, BCP/DRP, MSA compliance.
- TCS-TIL Merger Erstwhile TIL Infrastructure merger with TCS.
- GE Unified domain deployment for all 8 GE GDC’s
- Implementation of Site protector for centralized admin of Desktop firewalls
Program Manager – Data Center, Messaging & Security (ITIS)
Tata Consultancy Services
Mumbai
03.2002 - 08.2004
- Led infrastructure programs including email messaging migration.
- Managed server security and datacenter operations.
- Successfully implemented enterprise security protocols and business continuity planning.
- Messaging system Administration
- Manage & Enhance Messaging Systems at Corporate. Guidance and Co-ordination to Branch IDM Teams and Corporate Team members to implement best messaging practices, policies.
- Enhancement & Streamlining in Messaging Area. Mail Servers Up gradation from Domino R4 to R5.
- Implementation of SSL & Redundancy by Implementing Mail Server Cluster
- Define & Implement Replication Topologies, Directory Catalog
- Implementation Interscan Virus Wall on SMTP Server & Implementation of Group shield for Domino.
- Firewall Administration :
- Planning, Designing & Implementation of best security practices in TCS by implementing Checkpoint NG Firewall & VPN, across all 19 branches in TCS with Centralized Management from Corporate.
- Implemented Client to Site VPN in Corporate Office so as to enable restricted & secured access for RMs,BRMs across the globe to TCS Intranet
- Guidance & Online-help for setting up of VPN Clients for TCS RMs/ BRMs across the Globe to enable access to TCS EKMS system & Intranet from their land.
Project Manager
TCS Australia (ITIS)
Melbourne
02.2001 - 02.2002
- Delivered infrastructure deployment and IT support projects for Australian clients.
- Managed customer engagements, timelines, and technical delivery for national operations.
- Managed for Setting up of New GDC at TCS Melbourne Office. Planning, Designing of new GDC setup for Melbourne office. Procurement of Servers, Links, Core Network Equipment’s for GDC setup.
Consultant / Project Lead
North America (ITIS)
Pittsfield, Massachusetts
02.1999 - 02.2001
- Oversaw infrastructure management projects for GE Plastics (USA).
- Planning, designing of Migration to Integrated setup HP-UNIX & Windows NT from SGI UNIX Setup at four Different GE plastics locations in North & South America.
- Facilitating with the functional owners to thorough establishment of functional/business requirement, comprehensive validation of upgrade by creating Prototype setup of UNIX / NT integrated setup.
- Reviewing & proposing new technologies, bringing on board new equipment.
- Interaction with users for technology requirements, communicating, troubleshooting, long-term planning, emergency planning
- Managing SGI UNIX systems [Hardware /Software] & CAE Applications at four different locations of GE Plastics in North & South America.
- Operating system Upgradation from IRIX 6.4 to IRIX 6.5.5 on all SGI Workstations & Servers, at all GE plastics Sites across the North & South America
Project Manager
Datacenter & Security (ITIS)
Mumbai
10.1996 - 02.1999
- Responsible for datacenter uptime, system monitoring, and audit-compliant IT operations.
- Managed UNIX Silicon Graphics systems, enterprise messaging platforms, and IT security support.
- Successfully managed hybrid teams delivering both infrastructure and application services.
- Bridged technical and business functions by translating customer needs into technology solutions.
- Ensured on-time and on-budget project execution by applying structured delivery frameworks.
- Served as the key stakeholder for service quality, delivery timelines, and SLA compliance.
- Aligned IT initiatives with business strategies to maximize ROI and reduce downtime.
Skills
- Cloud and cybersecurity expertise
- ITIL service management
- AI and automation deployment
- Digital transformation initiatives
- Messaging and collaboration tools
- Data analytics implementation
- Cloud migration management
- IT strategy and planning
- Risk management and compliance
- Budgeting and cost control
- M&A integration strategies
- Technology ROI optimization
- Cybersecurity frameworks knowledge
- IT procurement leadership
- Agile and Scrum methodologies
- Program management skills
- Leadership and team management
- Project management proficiency
- Client engagement strategies
- Ethical procurement practices
- Outsourcing strategy development
- Cost analysis capabilities
- Procurement strategy formulation
- Global sourcing experience
Communication skills
Certification
- Perceiving Master’s Degree in Cybersecurity (Last Term in progress)
- ITIL 4 Strategic Leader
- ITIL V3 Foundation Certification
- AWS Cloud Practitioner
- Google Cloud Digital Leader
- Safe Agilist 6
- CISSP (in progress)
Accomplishments
- Global IT Service Delivery: Directed IT services in 31 countries, managing 90+ EMEA accounts, and driving transformative IT initiatives like O365 migrations and Bit Locker for 50K users, SDWAN for EMEA and achieved Customer Satisfaction over 90%.
- M&A Integration: Seamlessly executed IT integrations and TUPE transfers for major acquisitions (e.g., Pramerica, PBS, Xerox, ALTI, W12, TIL,Armstrong), ensuring business continuity and value creation to TCS overall Revenue and offerings including nearshore capability, Interactive studio, Automotive Center within UK and Europe.
- Cybersecurity Initiatives: Built Strategy and framework for various cyber Security transformation Projects like DLP, JMAF, Bitlocker, ZPA etc. Achieved CE+ certifications and implemented strong security frameworks in UK and Spain, enabling TCS to bid in public sector markets and Revenue Generation.
- Program Leadership: Planned and Built Controls to ensure GDPR compliance by minimizing and sanitizing data, strengthening data security, Enabling Data Subject rights, Training Team and to enabling Continuous Monitoring thus enabling organization to comply and achieve Legal Safety and Customer Trust.
- Innovation / PACE: Built State of Art Innovation Centers across Europe in Netherlands, Paris, and London with Next Gen IT and AV Tech to enable TCS to HOST existing and Potential new Customers to Co Create and solve Customer “problems” leveraging niche Skills and Tech across all business sectors.
- Recognition & Awards: Honored with “Best Support Function leader” awards for UK, Europe and MEA, and two Silver Awards for Agile Framework Projects. Recognized as Best PI award and Project has won “ Pre Finalist Award “ in TATA Innovista Award.
- Cost Optimization: Delivered cost optimization thru automation and innovation resulting to savings of 20K GBP and by repurposing the same resulted into 100K GBP. millions in IT procurement savings and thousands of pounds through innovative service models.
- IT Procurement: Directed over £300 millions per annum of IT procurement including products and services for over 30 countries across EMEA, encompassing more than 12 currencies. This includes Public cloud solutions from AWS, GCP, Microsoft, Oracle, IBM and other diverse technologies in both as-a-services and on demand models. Achieved Cost optimization over 300k GBP wit early engagement and vendor Negotiations.
- IT procurement: Strategy development for cloud procurement aligned to business, Market intelligence –benchmark leading cloud providers, Supplier relationship management, Risks and compliance and Stakeholders management.
Languages
English
Fluent
Leadership Philosophy
- Strongly believes in a leadership approach grounded in innovation, inclusivity, and operational excellence. He has:
- Mentored 12 Contextual Masters and 20 Senior Mentors.
- Championed 50% national diversity targets.
- Cultivated an environment of creativity, performance, and talent development.
Commitment to Development
A lifelong learner, Mr. Khan is dedicated to professional growth. Holds key certifications (AWS, Google Cloud, Safe Agilist, ITIL 4 Strategic Leader) and is currently pursuing CISSP and Master’s Degree in Cyber Security. Strives to balance personal aspirations with career performance.
Customer Support Excellence
- Provided expert support to over 50,000+ employees across UK and EMEA, ensuring high satisfaction and resolution efficiency.
- Built and led global helpdesk operations, creating SOPs and escalation paths for seamless end-user support.
- Developed and implemented user-centric ITSM practices, driving measurable improvements in response and resolution times.
- Acted as primary escalation point for critical incidents, ensuring rapid recovery and minimal business disruption.
- Championed the integration of self-service portals and AI-powered chatbots to enhance service experience and availability.
Customer Portfolio
- BFSI Sector: Provided comprehensive IT service support for financial clients including Prudential and Post Bank System.
- Manufacturing Sector: Delivered IT transformation and infrastructure support for leading firms such as Jaguar Land Rover, Rolls-Royce, and GE Plastics (USA).
- Travel & Hospitality Sector: Managed enterprise IT support and digital services for clients like International Airlines Group (IAG) and Qantas Airways (Australia).
- Cloud Infrastructure Management: Oversaw cloud and hybrid environment services for major brands including Sainsbury’s and Virgin Airlines.
Timeline
Head of Digital Infrastructure, Cyber Operations – EMEA Head of Procurement – EMEA
Tata Consultancy Services
09.2019 - 08.2025
Transformation Head Manufacturing Sector
Jaguar Land Rover, Rolls-Royce
12.2014 - 09.2019
Delivery Head BFSI
NEST and L&G
11.2012 - 12.2014
Head – Digital Infrastructure, UK & Europe
Tata Consultancy Services
01.2011 - 10.2012
Head – Digital Infrastructure, UK
Tata Consultancy Services
10.2008 - 12.2010
Head – Internal Digital Infrastructure Services, Mumbai
Tata Consultancy Services
08.2004 - 10.2008
Program Manager – Data Center, Messaging & Security (ITIS)
Tata Consultancy Services
03.2002 - 08.2004
Project Manager
TCS Australia (ITIS)
02.2001 - 02.2002
Consultant / Project Lead
North America (ITIS)
02.1999 - 02.2001
Project Manager
Datacenter & Security (ITIS)
10.1996 - 02.1999
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