ALPHA MOHAMED KAMARA
London,United Kingdom
Summary
Knowledgeable auditor with five (5) years plus of experience in Auditing with a supreme audit institution, and also with proven skill in identifying discrepancies and deficiencies in audit systems. Help keep records and controls accurate and compliant with in-depth audits and data analysis. Support effective financial management with knowledgeable assessments and clear recommendations for corrective action. Focused on improving organizational systems and controls to prevent future issues. Detail-oriented Auditor with excellent analytical abilities. Well-organized and systematic in approaching the unique conditions and requirements of each audit.
Overview
17
17
years of professional experience
Work history
Sales/Customer Assistant
Family Business
Freetown, Western Area Urban
07.2007 - 04.2024
- I handled cash and card payments with accuracy.
- I advised customers on the availability, pricing and location of products.
- I provided fast checkout service with high levels of customer care and transaction speed.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained spotlessly clean sales floors, organising merchandise for visually appealing displays.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Resolved customer issues using strong interpersonal skills and conflict-resolution techniques.
- Offered prompt solutions to maintain customer satisfaction.
- Deep-cleaned shopfloor to uphold strong hygiene and presentation standards.
- Adhered strictly to policies and procedures for continued company compliance.
- Listened actively to offer accurate information and the best solution to their needs.
- Applied creative solutions quickly to arising problems impacting customer satisfaction.
- Offered advice on product selection for enhanced levels of support and service.
- Resolved customer complaints following guidelines and referred complex inquiries to my dad.
- Performed daily opening and closing functions and inventory management.
- Completed transactions to replace or exchange defective items.
- Obtained feedback from customers to improve service experience.
- Trained new associates on cash register operations, advising on the appropriate handling of customer sales, refunds and cashing up.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Recorded information about inquiries and complaints within the internal database.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked energetically to maintain efficient operations during peak trading hours.
- Maintained knowledge of products and features to provide recommendations to customers.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Updated product labelling and pricing to reflect discounts and offers.
- Maintained impeccably high standards of store presentation and hygiene through cleaning.
Auditor
Audit Service Sierra Leone (Supreme Audit Institution)
Freetown
07.2018 - 04.2024
- Assist in the preparation of the annual audit plan
- Assist in the pre-planning of individual audit activities
- Ensure adherence to the Audit Manual and Professional Standards at all times
- To maintain good quality audit assignment working papers, accurately referenced, properly filed, and sufficiently detailed
- Conduct interviews with client personnel when necessary
- Prepare initial audit observations and findings for submission to the Team Leader
- Assist in drafting reports
- Ensure tasks are accomplished to meet deadlines
- Hand over completed jobs/tasks to the Team Leader for review
- May act as Team Leader when necessary
- Any other duties that may be assigned from time to time.
Teacher (Accounting, Mathematics and Business Studies)
Limount College
Freetown
09.2017 - 05.2018
- Prepare an annual syllabus plan for each subject
- Draw exam questions for each subject per term
- Mark scrips for each subject per term
- Prepare report cards for the class I was in charge of
- Help in conducting morning devotions
- Help to enact the rules and regulations of the school.
Sales/Brand Representative
Africell Sierra Leone (Telecommunication Company)
Freetown, Western Area
01.2014 - 12.2016
- Communicated product value, quality and style to educate and entice potential customers.
- Developed holistic advertising strategies to achieve revenue and awareness goals.
- Built public relations strategies for broadened advertising scope.
- Delivered top-quality marketing strategy and consultative services with consistently high client satisfaction scores.
- Developed and executed sales promotions, increasing revenue through targeted campaigns.
- Helped resolve client problems quickly with superior customer service.
- Contacted satisfied customers to offer additional services.
- Boosted product sales by offering selection guidance to customers.
Education
Bachelor of Science - Applied Accounting
Institute of Public Administration and Management (IPAM)
Freetown, Sierra LeoneWest Africa Senior School Certificate Examination - Business Stream
IMATT Secondary School
Freetown, Sierra LeoneSkills
- Meticulous attention to detail
- Excellent oral and writing skills
- Good interpersonal skills
- Good analytical skills
- Ability to work to deadlines, under pressure
- Ability to produce quality work under pressure
- Skilled at evaluating systems of controls and determining appropriate testing strategies
- Ability to use Microsoft PowerPoint, Word & Excel
- Database management
- Bookkeeping
- Regulatory compliance
- willingness to learn new skills/techniques
- Computer literate
- Retail marketing
- Cash handling
- Customer Service
- Complaint management
- Customer relations
- Product Expertise
- Sales techniques
- Product knowledge
- Payment Processing
- Stock counting
- Opening and closing procedures
- Till and cash handling
- Financial records analysis
- Team player
Languages
English
Timeline
Auditor
Audit Service Sierra Leone (Supreme Audit Institution)
07.2018 - 04.2024
Teacher (Accounting, Mathematics and Business Studies)
Limount College
09.2017 - 05.2018
Sales/Brand Representative
Africell Sierra Leone (Telecommunication Company)
01.2014 - 12.2016
Sales/Customer Assistant
Family Business
07.2007 - 04.2024
Bachelor of Science - Applied Accounting
Institute of Public Administration and Management (IPAM)
West Africa Senior School Certificate Examination - Business Stream
IMATT Secondary School
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