Alper Ismail
Farnborou
Summary
Skilled worker learns new processes quickly and adapts to client and company needs. Hardworking, goal-oriented and diligent with good people and problem-solving skills. Fluent in three languages.
Punctual employee with a reliable character and a strong history of showing up and being ready to work.
Offers a strong ability to adapt and learn quickly in a new environment. Knowledge of teamwork, communication and problem-solving. Willing to use and develop organizational, time management and interpersonal skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Driver
Hi-Speed Services Ltd
Farnborough, Hampshire
10.2022 - Current
- Demonstrated professionalism when dealing with clients, fostered positive relationships.
- Followed route schedules, improved punctuality.
- Conducted basic vehicle maintenance for optimal performance.
- Performed daily vehicle inspections to ensure safety.
- Ensured prompt delivery of parcels by utilising effective navigation skills.
- Resolved logistical issues swiftly to ensure on-time deliveries.
- Assisted in loading and unloading of goods, ensured safe transportation.
- Handled customer complaints professionally, resulted in improved client relations.
- Navigated through heavy traffic whilst maintaining composure.
- Showcased strong ability to handle high pressure situations calmly during peak hours.
- Managed time efficiently to meet all delivery deadlines.
- Communicated effectively with customers to confirm deliveries.
- Delivered goods safely by adhering to strict road safety rules.
- Maintained vehicle cleanliness for a professional appearance.
- Adhered strictly to traffic laws, reduced risk of accidents.
- Demonstrated excellent knowledge of local routes and shortcuts via diligent planning.
- Delivered customer orders within target timeframes.
- Maintained professional appearance and excellent hygiene levels to uphold company reputation.
- Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
- Applied personal road knowledge and GPS application to set shortest routes.
- Communicated clearly with dispatch centre about route changes and customer issues.
Delivery driver
DPD
Frimley, Surrey
09.2021 - 09.2022
- Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
- Provided excellent customer service, enhancing company reputation.
- Completed emergency deliveries successfully despite challenging conditions.
- Ensured safety by regular vehicle inspections and maintenance.
- Handled fragile items carefully, resulting in zero damage complaints.
- Partook in training sessions regularly improving knowledge of safety protocols and procedures.
- Communicated effectively with dispatch team to ensure timely deliveries.
- Improved client satisfaction by delivering packages promptly and accurately.
- Maintained vehicle cleanliness for a professional appearance.
- Carried out minor vehicle repairs, minimising downtime for maintenance services.
- Reduced fuel costs with efficient route planning.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Drove van for timely delivery of parcels and mail following government standards.
Delivery driver
Yodel
Farnborough, Hampshire
07.2019 - 08.2021
- Coordinated delivery schedules for optimum time management.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Communicated effectively with dispatch team to ensure timely deliveries.
- Improved client satisfaction by delivering packages promptly and accurately.
- Provided excellent customer service, enhancing company reputation.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Handled fragile items carefully, resulting in zero damage complaints.
- Completed emergency deliveries successfully despite challenging conditions.
- Maintained vehicle cleanliness for a professional appearance.
- Navigated various routes efficiently, leading to increased route coverage.
- Reduced fuel costs with efficient route planning.
- Completed deliveries with smile and patient, personalised service.
- Safely loaded and unloaded packages with zero material damage.
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Carried heavy items to customers' desired location using best moving and handling practices.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
- Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Applied personal road knowledge and GPS application to set shortest routes.
- Communicated clearly with dispatch centre about route changes and customer issues.
- Drove van for timely delivery of parcels and mail following government standards.
- Partook in training sessions regularly improving knowledge of safety protocols and procedures.
Chef cook
Compass Group
Frimley, Surrey
03.2018 - 05.2019
- Improved customer satisfaction by creating innovative and appetising menu items.
- Created balanced meal plans abiding by dietary restrictions.
- Coordinated prep work, streamlined the cooking process.
- Enhanced team productivity with effective delegation of tasks.
- Reduced food waste to improve profitability.
- Developed new recipes for a diverse culinary experience.
- Streamlined kitchen operations for enhanced efficiency.
- Performed regular equipment maintenance increased lifespan of kitchen appliances.
- Maintained high safety standards during food preparation and serving procedures.
- Supervised all kitchen staff to maintain high quality standards.
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
- Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
- Set kitchen standards governing cooking procedures, garnishes and food presentation.
- Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.
- Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
- Oversaw chefs, cooks and kitchen support staff to run smooth operation.
- Planned menus with diverse and seasonal dishes using sustainable, locally sourced produce.
- Coordinated recruitment and training of kitchen staff to develop high-performing team.
- Achieved consistent delivery of excellent dishes with meticulous attention to recipe details.
- Maintained cleanliness in work areas, upholding high sanitation standards consistently.
- Managed multiple orders simultaneously under high pressure situations, meeting service deadlines successfully.
- Prepared and cooked dishes with accuracy and efficiency for well-timed food service.
- Prepared fresh, enjoyable breakfasts, lunches, afternoon teas and dinners for diners.
- Processed high volume of food orders daily, maintaining accuracy and consistency.
- Encouraged team to keep kitchen organised and stocked with supplies for easy use.
- Adjusted recipes based on availability of ingredients or current guest preferences.
- Accounted for individual diets and allergens when cooking personal meals.
- Adhered to strict hygiene standards, ensured a clean working environment.
- Collaborated closely with suppliers, secured fresh ingredients daily.
Manager
Pizza Time
Farnborough, Hampshire
01.2016 - 02.2018
- Enforced safety regulations to reduce workplace accidents.
- Led performance reviews, identified areas for improvement.
- Delegated tasks efficiently to maximise productivity.
- Boosted department efficiency by streamlining operational processes.
- Managed team dynamics by implementing conflict resolution strategies.
- Delivered high-quality products to increase customer satisfaction.
- Maintained inventory control, reduced stock shortages.
- Facilitated staff training, resulting in better customer service.
- Liaised with suppliers to ensure timely deliveries.
- Identified growth opportunities through comprehensive market research.
- Optimised resource allocation for increased profits.
- Fostered a positive work environment with regular team-building activities.
- Implemented cost reduction measures, reduced overhead expenses.
- Monitored health and safety measures for guaranteed compliance.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Developed organisational policies for administrative oversight and internal controls.
- Oversaw facility maintenance and allocated needed resources to meet standards.
Education
Auto mechanic -
Professional High School of Mechanical Engineering
Bulgaria 09.2010 - 09.2014
Skills
- Punctuality and reliability
- Transport safety understanding
- Understanding of road laws
- Cargo handling knowledge
- Securement techniques knowledge
- Stress handling
- Logistical coordination
- Pallet jack operation
- Customer Service
- Interpersonal communication
- Multitasking
- Resourcefulness
Languages
English
Fluent
German
Intermediate (B1)
Bulgarian
Native
Turkish
Native
Timeline
Driver
Hi-Speed Services Ltd
10.2022 - Current
Delivery driver
DPD
09.2021 - 09.2022
Delivery driver
Yodel
07.2019 - 08.2021
Chef cook
Compass Group
03.2018 - 05.2019
Manager
Pizza Time
01.2016 - 02.2018
Auto mechanic -
Professional High School of Mechanical Engineering
09.2010 - 09.2014
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