Alona Stoliarchuk
London,United Kingdom
Summary
I have strong communication skills that I have developed in my roles in the hospitality where I have been gaining experience with customer service for 6 years. I am able to speak to guests easily and give them information and guidance. Teamwork is an important part of my work history. I have previously worked with several departments and had to manage my time to ensure tasks were completed. I am willing to learn new skills and apply them in any future roles.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Spa attendant
Four Seasons Hotel
London, United Kingdom
10.2024 - 06.2025
- Welcoming guests
- Providing general assistance and information
- Providing amenities
- Conducting sales
- Responding to complaints
- Tidying the spa
- Getting and stocking refreshments
- Checking the facilities
Room attendant
Four Seasons Hotel
London
06.2022 - 10.2024
- Attention to detail
- Flexibility
- Organisation, trustworthiness, dependability
- Excellent customer service
- Cleaning, maintaining and organising spaces before, during and after a guest’s stay
- Offering customer service and responding to inquiries from visitors
- Obeying hotel rules and keeping a private and secure space
- Washing and dusting the furnishings, stairways bedrooms and other public places
- Polishing windows, mirrors, sanitising bathrooms and vacuuming carpets
- Making the beds and changing the sheets and towels as the organisation directs
- Supplying and managing items for guests
- Informing other hotel staff if anything requires replacement
- Maintaining high standards for sheets and discarding any damaged supplies
- Reporting if rooms are vacant
Front desk receptionist
Appart Hotel Mer Et Golf City Bordeaux-Bruges
Bordeaux-Bruges
03.2024 - 04.2024
- Greetings visitors
- Answering phone calls
- Handling inquiries
- Scheduling appointments
- Providing general assistance and information
Cabin Crew Work Experience Day
British Airways
Heathrow
11.2023
- Emergency landing instructions and procedures
- Speaking with guests to communicate information
- Provide excellent customer service to all guests
Hostess
Veranda on the river restaurant
Kyiv
01.2021 - 02.2022
- Managing bookings, either in person, over the phone or online
- Creating an appropriate atmosphere for guests that’s in line with the restaurant or bar’s image or branding
- Providing waiting times to customers who are not pre-booked
- Providing a point of contact for customer feedback and helping to resolve any customer issues
- Providing personalised service and assistance for large parties of guests and VIPs
- Ensuring cleanliness and hygiene standards are met in the front of house area
- Assisting with the opening and closing of the restaurant
- Learning the food and beverage menu
Waitress
Villa Riviera restaurant
Kyiv
11.2019 - 12.2020
- Attending daily or regular meetings with managers to learn about menu changes and occasional menu specials
- Waiting for customers to place their orders and answering any questions about the menu items, ingredients and the occasional menu specials
- Writing down the customers orders and passing them to the kitchen staff for preparation
- Delivering food items and drinks to the tables, inquiring to see if the customers are satisfied and fetching additional courses if necessary
- Preparing cheques for customers and processing payments through cash or credit card and returning any balances
Education
Travel and Tourism L2 extended -
Southbank Colleges Clapham
09.2023 - 6 2024
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Southbank Colleges Brixton
09.2022 - 6 2023
TV Hosting - undefined
1+1 Channel
10.2021 - 1 2022
Modelling - undefined
Diamond Models
01.2021 - 5 2021
Languages - Arabic, Turkish, English
Kyiv Linguistic University, Faculty of Orientalism
09.2019 - 06.2025
High school or equivalent - undefined
Ukrainian local high school
09.2008 - 6 2019
Skills
- Teamwork
- Empathy
- Patience
- Responsibility
- Stress-resistance
- Hosting
- IT proficient
- Microsoft Office
- Native Ukrainian speaker
- Native Russian speaker
- Fluent English speaker
- Basic Arabic
- Basic Turkish
- Basic Polish
Personal Information
- Age: 23
- Hobbies:
- Studied Judo for 3 years, placed 5th in the National Championship
- Swimming, won prizes in competitions
- Motorcycling, enjoying speed and freedom
- Professional photography and modelling
- The last and most beloved passion is the field of hospitality and tourism, which I chose to qualify in London. I am happy to give people high-quality service and to see their satisfied faces, which is the highest reward for me personally and the staff.
Timeline
Spa attendant
Four Seasons Hotel
10.2024 - 06.2025
Front desk receptionist
Appart Hotel Mer Et Golf City Bordeaux-Bruges
03.2024 - 04.2024
Cabin Crew Work Experience Day
British Airways
11.2023
Travel and Tourism L2 extended -
Southbank Colleges Clapham
09.2023 - 6 2024
undefined
Southbank Colleges Brixton
09.2022 - 6 2023
Room attendant
Four Seasons Hotel
06.2022 - 10.2024
TV Hosting - undefined
1+1 Channel
10.2021 - 1 2022
Hostess
Veranda on the river restaurant
01.2021 - 02.2022
Modelling - undefined
Diamond Models
01.2021 - 5 2021
Waitress
Villa Riviera restaurant
11.2019 - 12.2020
Languages - Arabic, Turkish, English
Kyiv Linguistic University, Faculty of Orientalism
09.2019 - 06.2025
High school or equivalent - undefined
Ukrainian local high school
09.2008 - 6 2019
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