Alna Maria George
Middlesex
Summary
Dedicated and customer-focused professional with experience delivering exceptional service in fast-paced environments. Skilled in resolving customer inquiries efficiently, managing complaints with empathy, and maintaining high customer satisfaction ratings. Adept at using Microsoft systems, multitasking under pressure, and collaborating with cross-functional teams to enhance the customer experience. Committed to fostering positive relationships and continuously improving service standards.
Overview
2
2
years of professional experience
Work History
Front of House Staff Member
New Favorite Chicken
01.2025 - Current
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Established welcoming atmosphere by greeting each guest warmly.
- Processed customer payments and balanced cash drawers.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored food quality and freshness throughout day.
- Observed diners to respond to additional requests and determine when meal completed.
- Helped guests at tables when in need of assistance.
Childcare Volunteer
Bower Bank Academy
05.2023 - 06.2023
- Complied with strict safety and organizational regulations, policies, and procedures.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Supervised children of various ages on playground and field trips.
- Watched and redirected inappropriate student behavior.
- Sparked imagination by helping children discover new things each day.
- Implemented daily routines and activities to stimulate and engage children.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Created and implemented activities to promote language development.
Education
GCSE- Physical Education
Bower Park Academy
Romford, United KingdomSkills
- Customer service
- Communication
- Attention to detail
- Leadership
Languages
English
Advanced (C1)
Timeline
Front of House Staff Member
New Favorite Chicken
01.2025 - Current
Childcare Volunteer
Bower Bank Academy
05.2023 - 06.2023
GCSE- Physical Education
Bower Park Academy
Similar Profiles
Storm AllenStorm Allen
CNA (travel assignment) at Favorite Healthcare Staffing Inc. / Shapiro Developmental CenterCNA (travel assignment) at Favorite Healthcare Staffing Inc. / Shapiro Developmental Center
Leena ClarkLeena Clark
Oncology Infusion Registered Nurse (Traveler) at Favorite Healthcare Staffing (Lawrence Memorial)Oncology Infusion Registered Nurse (Traveler) at Favorite Healthcare Staffing (Lawrence Memorial)
Peter WagnerPeter Wagner
Packaging Operator at Seattles FavoritePackaging Operator at Seattles Favorite
Karina BarreraKarina Barrera
Office Assistant/Bookkeeper at Universal Global IncOffice Assistant/Bookkeeper at Universal Global Inc
Isabella ArpinoIsabella Arpino
Personal Assistant to Three Directors (Maternity Cover) at Wisteria AccountantsPersonal Assistant to Three Directors (Maternity Cover) at Wisteria Accountants