ALMUHSHI BIN ISMAIL MUSHI
Kinta
Summary
Results-driven professional with a strong foundation in sales strategy and customer engagement. Cultivated strong relationships through active listening and effective communication, leading to higher retention rates and positive client feedback. Leveraged comprehensive competitor analysis to identify growth opportunities and refine sales approaches.
Overview
24
24
years of professional experience
Work History
Executive Sales Associate
CelcomDigi Berhad
Greentown Ipoh, Perak
02.2025 - Current
- Delivered compelling sales presentations that highlighted product benefits and addressed client concerns effectively.
- Participated in regional trade shows, expanding brand awareness and generating new leads for the company.
- Expanded client base through targeted prospecting and strategic marketing efforts.
- Developed customized solutions for clients, leading to increased repeat business and referrals.
- Conducted comprehensive competitor analysis to identify opportunities for growth and areas requiring improvement in our offerings or approach.
District Sales Manager
Celcom Mobile Sdn Bhd
Greentown Ipoh, Perak
04.2014 - 02.2025
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Managed change effectively during organizational restructuring or product launches, minimizing disruption on the team's performance.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
- Devised strategies for retaining accounts, delivering polished sales presentations, and promoting brands and products.
Customer Service Representative
Celcom Mobile Sdn Bhd
GREENTOWN IPOH, PERAK
03.2007 - 04.2014
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Celcom Mobile Sdn Bhd
Kuala Lumpur
04.2004 - 03.2007
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
Customer Service Representative
TM Touch
Kuala Lumpur
02.2002 - 04.2004
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
SYS BATU GAJAH PERAK
BATU GAJAH, PERAK12.2001
Skills
- Conflict resolution
- Negotiation
- Sales presentations
- Customer engagement strategies
- Managing client objections
- Sales strategy
- Customer engagement
- Customer Service
- Customer service excellence
- Sales and marketing
Websites, Portfolios and Profiles
Bold Profile
Languages
English
Intermediate
B1
Timeline
Executive Sales Associate
CelcomDigi Berhad
02.2025 - Current
District Sales Manager
Celcom Mobile Sdn Bhd
04.2014 - 02.2025
Customer Service Representative
Celcom Mobile Sdn Bhd
03.2007 - 04.2014
Customer Service Representative
Celcom Mobile Sdn Bhd
04.2004 - 03.2007
Customer Service Representative
TM Touch
02.2002 - 04.2004
High School Diploma -
SYS BATU GAJAH PERAK