Allyssa Marie Yochingco
Marikina City,Philippines
Summary
Results-driven Operations, Sales, and Marketing Assistant with a solid background in data analysis and sales strategy. Demonstrates ability to strengthen client relationships, leading to increased loyalty and business expansion. Offers senior management critical insights for strategic planning. Five years of experience in the petroleum industry, skilled in managing projects and teams while delivering successful marketing initiatives.
Overview
9
9
years of professional experience
Work History
Operations, Sales and Marketing Assistant
Ecology Energy Corporation
Quezon City, Philippines
2023.04 - Current
- Analyzed sales data to identify performance gaps, creating actionable plans that improved sales strategies.
- Cultivated strong relationships with key clients, enhancing customer loyalty and contributing to business growth.
- Regularly reported to senior management on sales metrics, offering insights for strategic decisions.
- Investigated methods to scale personalized marketing efforts for new and existing customers.
- Maintained comprehensive records of transactions, sales, and payments.
- Pursued overdue payments and issued invoices for precise accounting.
- Processed customer orders accurately via telephonic and digital platforms, ensuring efficiency.
- Tracked customer order patterns to anticipate peak times, ensuring team was well-prepared for increased demand.
- Assisted with day-to-day operations of facility, including scheduling and customer service.
Customer Service Associate
Inspiro Relia Inc.
Makati City, Philippines
2022.06 - 2023.03
- Resolved customer service inquiries promptly and accurately, enhancing overall satisfaction levels.
- Managed inbound calls, addressing queries and complaints efficiently to ensure high customer satisfaction.
- Developed rapport with customers through professional, courteous communication, fostering loyalty and trust.
- Oversaw account inquiries, providing accurate information to effectively resolve service complaints and enhance customer experience.
- Achieved strong performance in quality assurance evaluations by acting on feedback for continuous improvement.
Accounting Assistant
Gogas Petroleum, Inc.
Marikina City, Philippines
2017.03 - 2018.09
- Assisted in month-end closing activities, including journal entries and account reconciliations.
- Assisted in the preparation of financial reports, providing accurate accounts payable data as required.
- Followed standard accounting procedures for accurate records.
- Processed supplier invoices, posted accurately and to correct nominals.
- Reviewed and verified expense reports, ensuring compliance with company policies before processing reimbursements.
- Assisted with weekly payment runs, compiling invoices updating records.
Education
Bachelor of Arts - Arts in Communication
2021
- Cum Laude - Academic Achievement Award
Skills
- Customer relationship management
- Sales strategy development
- Data analysis
- Account reconciliation
- Order management
- Client communication
- Computer literacy
- Telesales experience
Timeline
Operations, Sales and Marketing Assistant - Ecology Energy Corporation
2023.04 - Current
Customer Service Associate - Inspiro Relia Inc.
2022.06 - 2023.03
Accounting Assistant - Gogas Petroleum, Inc.
2017.03 - 2018.09
Pamantasan ng Lungsod ng Marikina - Bachelor of Arts, Arts in Communication