Customer-centric professional with a decade of experience in Customer Support, Claims, and Administrative Operations. Highly skilled in managing complex claims and complaints, and leading on Subject Access Requests (SARs) in full GDPR compliance. Known for driving service improvements, maintaining data accuracy, and handling sensitive issues with empathy and precision. A strong communicator and collaborative problem-solver, I bring a proactive, people-first approach to every environment—whether resolving challenges, improving workflows, or supporting high-performing teams.
- Resolved complaints in 6 days on average, versus company average of 9 days (33% faster).
-Processed an average of 14 complaints per day, nearly double the company standard of 8.
-Maintained a 100% SLA compliance rate, ensuring timely responses across all case types.
References available upon request.