Summary
Overview
Work history
Education
Skills
References
Timeline
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Ally Mcnaught

Glasgow

Summary

I am a recent graduate and an experienced front-of-house team member with proven skills in customer service, order management, and creating a welcoming atmosphere for guests. My background also includes maintaining cleanliness, handling inventory, and working efficiently under pressure in fast-paced environments. I pride myself on being highly reliable and hardworking, whilst maintaining enthusiasm and kindness throughout.

Overview

4
4
years of professional experience

Work history

Front of house

Ramen Dayo!
07.2024 - 05.2025
  • Ensured guests were comfortably seated.
  • Managed transactions and orders.
  • Prepared bar drinks and coffees.
  • Maintained cleanliness of dining area, bar, and restrooms.
  • Assisted with takeaway and delivery orders.
  • Handling customer concerns and inquiries professionally.

Zookeeper

Calderglen Zoo
08.2021 - Current
  • Maintain the upkeep of animal enclosures.
  • Prepare morning and afternoon feeds.
  • Monitor animals for behavioural problems and signs of disease, illness, or injury.
  • Support animal wellbeing by caring for both physical and mental health needs through enrichment.
  • Performing basic medical aid such as administering medicine.
  • Hosting conservation workshops, children's birthday parties, little zookeeper and meerkat experiences.

Receptionist

South lanarkshire leisure
08.2021 - Current
  • Greet customers in an enthusiastic manner.
  • Provide customers with information regarding all aspects of the country park.
  • Operate the system to provide admission, process customer purchases, and navigate the booking system.
  • Managing booking process via phone calls.
  • Ensure all documents are kept organised and secure.

Education

BSc (Hons) - Applied Bioscience and Zoology

University of the West of Scotland

HNC - Bioscience

New College Lanarkshire

Higher - English

West College Scotland

Skills

  • Adaptable
  • Self-reliant, but enjoys working as part of a team
  • Professional
  • Event management
  • Front of house expertise
  • Creative

References

Louisa Galemetakis: lgalemetakis@gmail.com
Samir Clark: Samir.Clark@southlanarkshireleisure.co.uk

Timeline

Front of house

Ramen Dayo!
07.2024 - 05.2025

Zookeeper

Calderglen Zoo
08.2021 - Current

Receptionist

South lanarkshire leisure
08.2021 - Current

BSc (Hons) - Applied Bioscience and Zoology

University of the West of Scotland

HNC - Bioscience

New College Lanarkshire

Higher - English

West College Scotland

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Ally Mcnaught