Ally Dear
Letchworth Garden City,England
Summary
Driven Delivery Manager with knack for orchestrating complex projects and fostering team collaboration. Excels at streamlining processes and enhancing efficiency, leading to significant cost savings and improved customer satisfaction. Robust understanding of digital journeys. Proficient in managing cross-functional teams and delivering projects on time and within budget, resulting in seamless digital delivery and heightened stakeholder engagement.
Overview
22
22
years of professional experience
Work history
Digital delivery manager
Barclays U.K
Canary Wharf, Tower Hamlets
10.2017 - Current
- Managed projects to develop high-performing platforms with optimum frameworks.
- Translated project requirements into forward-thinking visual designs with UX teams
- Improved web development plans with complex servicing, life moments, everyday service
- Made impartial decisions regarding content and design exercising objective judgment when advising stakeholders
- Maintained platform integrity by quickly addressing risks in alignment with established protocols.
- Supported pages published within 3 day SLA, ensuring error free content within defined parameters.
- Enhanced brand visibility by creating engaging web content.
- Optimised SEO strategies, improving organic search results.
- Collaborated closely with marketing team for seamless integration of promotional campaigns on web platform.
- Monitored analytics to gauge content effectiveness and adjust strategy accordingly.
- Prioritised tasks effectively under tight deadlines-ensuring timely delivery of projects.
- Managed website updates to maintain current, relevant information. Including redesigns of Fraud, Intermediaries and Mortgages resulting in a 32% uplift to mortgage agreement in principle
- Revamped outdated web pages with modern design and updated information.
- Streamlined content for better customer engagement, resulting in improved user experience.
- Maintained consistent tone and style across all digital platforms adhering to company guidelines.
Digital customer strategy manager
Tesco
Farringdon/ India
10.2015 - 10.2017
- Planned and executed successful launch of Tesco privacy centre in line with company's vision and goals for over 22 million households
- Worked in collaboration with privacy legal team to overhaul and relaunch privacy policy for website and Tesco bank
- Monitored retail industry digital and data trends to stay ahead of competition.
- Streamlined processes for enhanced workflow efficiency.
- Developed strategic plans for effective problem resolution..
- Managed stakeholder expectations to maintain strategic alignment across departments.
- Designed and developed business cases
- Led cross-functional teams in U.K and India ensuring smooth project delivery.
- Produced research and thought leadership across organisation areas of expertise.
- Planned implementation of new organisational policies for data
Digital customer experience manager
Govia Thameslink Railway
Old Street , Hackney
04.2003 - 09.2015
- Led cross-functional teams to deliver top-notch digital customer service experiences.
- Introduced digital tools to station gate lines to improve overall customer information.
- Responsible for delivery of all digital customer information systems at major London stations
- Developed standard operating procedures to streamline customer service operations during service disruption
- Collaborated with marketing teams for brand-consistent communication strategies.
- Investigated complex issues comprehensively, resolving them quickly and efficiently.
- Sustained continuous improvement by implementing customer interface management systems through, live chat services and social media.
- Led set up of London Olympic support centre for transport and managed team
- Strategised long-term business needs and drove customer feedback for process improvements.
- Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.
- Managed team of 8 staff
- Responsible for 3M budget
Education
O-Level - O-level
Bishops Hatfield Girls School
Skills
- Customer focus
- Project scoping
- Effective decision making
- Use of Figma, AEM, Adobe analytics
- Strategic planning
- Project Management
Custom
Allison, Dear, 39 Swift Close, Letchworth Garden City, England, SG6 4LL, 07794029889, allison.dear@virginmedia.com
Personal Information
Timeline
Digital delivery manager
Barclays U.K
10.2017 - Current
Digital customer strategy manager
Tesco
10.2015 - 10.2017
Digital customer experience manager
Govia Thameslink Railway
04.2003 - 09.2015
O-Level - O-level
Bishops Hatfield Girls School
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