Allwyn Nazareth Pereira
Hounslow,Middlesex
Summary
Dedicated professional with expertise in Microsoft Office applications, access control and programming, and CCTV operation and monitoring. Demonstrates strong skills in contractor coordination, customer service and resolution, and report writing and administration. Excellent communication skills and public relations abilities enhance the capacity to deliver effective solutions. Committed to leveraging these competencies to drive organisational success.
Overview
8
8
years of professional experience
Work history
Assistant Development Manager
PBM, West 3
07.2024 - 09.2025
- Coordinate and oversee contractors for repair works, including leak investigations and remedial actions.
- Attend meetings, prepare minutes, and maintain accurate records.
- Raise and reconcile Purchase Orders; verify invoices against POs prior to closure.
- Investigate and resolve contractor payment issues.
- Support Estate Manager and Facilities Manager with administrative duties.
- Supervise and instruct the Concierge team, including the Head Concierge.
- Address and resolve resident queries effectively within scope of responsibility.
- Manage procurement of office and cleaning supplies.
Concierge
FirstPort / PBM, West 3
03.2022 - 07.2024
- Provided front-of-house service, welcoming residents, guests, and contractors.
- Assisted Estate Management with daily operational support.
- Managed contractor sign-in procedures and incident reporting.
- Oversaw resident key control and key holding.
- Processed payments for parking, access FOBs, and gate remotes.
- Handled parcel deliveries using approved systems.
- Conducted weekly fire alarm and fire system tests; maintained strong knowledge of fire panels.
- Programmed and reprogrammed access FOBs.
- Investigated and managed resident complaints within service level agreements.
- Performed daily site inspections and reported maintenance issues.
- Collaborated with cleaners and estate operatives to ensure site presentation.
Security Officer & CCTV Operator
Elite Security Group
01.2022 - 03.2022
- Ensured safety and security of shopping centre visitors and staff.
- Conducted patrols and responded to shoplifting and nuisance incidents.
- Monitored suspicious behaviour and liaised with the Control Room.
- Operated doors and service gates remotely via CCTV Control Room.
- Prepared and maintained detailed incident logs.
Fire Marshal / Security Officer / Night Concierge
Ace Security and Services Ltd.
08.2020 - 01.2022
- Conducted security and fire safety patrols.
- Managed evacuation procedures during fire emergencies.
- Logged and escalated incidents as necessary.
- Handled alarm and emergency responses.
- Controlled contractor/engineer access via FOBs and keys.
- Oversaw parcel and post deliveries.
- Delivered detailed shift handovers to ensure continuity.
- (West 3, cover role)
Owner
Holy Cross Catering Services
01.2018 - 01.2020
- Managed day-to-day operations of a family-run catering business.
- Procured supplies and coordinated with vendors.
- Oversaw business marketing and customer relations.
Education
MS Office Computer Basics
St. Xavier’s Computer Education
06.2006 - 07.2006
SIA CCTV Operator (Level 2); SIA Upskilling Door Supervisor (Level 2)
Katherine Rose Academy
02.2020 - 03.2020
Counterbalance Forklift Training
Power Forklift Training
04.2020 - 04.2020
Fire Warden / Fire Marshal Training
Vital Skills
11.2020 - 11.2020
Skills
- Microsoft Office applications
- Access control and programming
- CCTV operation and monitoring
- Contractor coordination
- Customer service and resolution
- Report writing and administration
- Communication skills
- Public Relations
Languages
English (Fluent)
Beginner
Hindi (Fluent)
Beginner
Konkani (Fluent)
Beginner
References
References available upon request
Timeline
Assistant Development Manager
PBM, West 3
07.2024 - 09.2025
Concierge
FirstPort / PBM, West 3
03.2022 - 07.2024
Security Officer & CCTV Operator
Elite Security Group
01.2022 - 03.2022
Fire Warden / Fire Marshal Training
Vital Skills
11.2020 - 11.2020
Fire Marshal / Security Officer / Night Concierge
Ace Security and Services Ltd.
08.2020 - 01.2022
Counterbalance Forklift Training
Power Forklift Training
04.2020 - 04.2020
SIA CCTV Operator (Level 2); SIA Upskilling Door Supervisor (Level 2)
Katherine Rose Academy
02.2020 - 03.2020
Owner
Holy Cross Catering Services
01.2018 - 01.2020
MS Office Computer Basics
St. Xavier’s Computer Education
06.2006 - 07.2006
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