Hi, I’m
Allison Taylor Hubbard Thompson
Leeds,Yorkshire
Summary
Dedicated worker with a strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with an internal drive to deliver excellence. Tactical team builder with a strong background in training and team development. Motivated to achieve outstanding success through prompt communication and a helpful approach. Highly detail-oriented and takes pride in organization and efficiency in completing tasks to their highest potential. Passionate about creating an inviting and supportive environment for coworkers and those served.
Overview
5
years of professional experience
4
years of post-secondary education
Work history
Carenet HealthRemote
Engagement Specialist
03.2024 - Current
Job overview
- Remote work system troubleshooting
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied positive customer service approach to increase satisfaction levels.
- Self-motivated task and goal handling
- Courtesy call outreach to Wellcare insurance members
- HIPPA law training and adherence.
David's BridalGrand Rapids
Stylist
07.2023 - 01.2024
Job overview
- Provided expert advice and personalised styling tips to exceeded client expectations.
- Considered client body type and lifestyle when reviewing garment fit, fabric and price point.
- Styled models to create trend-driven and aspirational looks whilst maintaining brand identity.
- Leveraged strong knowledge of current trends and styles, recommending items to meet client needs.
- Recommended fresh styling ideas to inspire clients to try new fashion trends and discover personal style.
- Consulted with clients to assess needs, budget and style preferences.
- Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
- Built rapport to maintain client loyalty and maximise customer spending.
- Processed payment transactions, utilising store POS system to maintain balanced till and accurate cash handling.
Max's South Seas HideawayGrand Rapids
Support Staff
01.2023 - 09.2024
Job overview
- Greeted and directed visitors, creating positive and welcoming first impression.
- Answered phone calls and scheduled reservations for guests.
- Managed reservations and walk-in guests, optimising restaurant capacity.
- Coordinated reservations and seating arrangements for optimal customer flow.
- Provided accurate, timely administrative support to maintain daily operations.
- Complied with food safety regulations.
- Maintained safety and cleanliness of service area, keeping floor free of obstacles, such as spills, food and waste.
- Maintained bar stocks, replenishing daily as necessary.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Walt Disney WorldOrlando, FL
Cast Member
09.2021 - 01.2023
Job overview
- High-level guest experience management.
- Multiple-level guest recovery and management of challenging guest situations.
- High-level organization and timekeeping.
- Demonstrated effective collaboration with coworkers.
- Consistent in following company safety and presentation standards.
- Employed passion and knowledge of Disney Parks to deliver exceptional customer service.
- Demonstrated confident, positive, and upbeat attitude and high stamina during long work periods.
- Operated cash register to quickly process sales, maintaining excellent customer service levels.
- Took direction, modifying delivery to perform at highest level.
- Observed fellow actors to glean new ideas for delivery and communication in roles.
- Read different scripts to understand character requirements and plot.
Starbucks CoffeeGrand Rapids, Michigan, MI
Shift Supervisor
01.2020 - 09.2021
Job overview
- Adhered to company standards and compliance requirements for operations and cleanliness.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Trained and mentored new employees to maximise team performance.
- Implementation of corporate policies and procedures
- Supervised activities of workers and enforced safety regulations.
- Insurance of high customer satisfaction.
- Promoted safety culture through clear communications and inspections.
- Employed forward-thinking mindset to anticipate and quickly eliminate issues on shift.
- Led by example and demonstrated company best practices.
- Logged daily activities and notable incidents during production shifts.
- Worked closely with management to manage staff levels and allocate resources for production plans.
Education
Southern New Hampshire UniversityRemote
Bachelor of Arts from Psychology
01.2024
Roosevelt UniversityChicago
Bachelor of Fine Arts from Musical Theatre
08.2017 - 05.2019
East Grand Rapids High SchoolGrand Rapids
High School Diploma
09.2014 - 05.2017
Skills
- Detail-oriented
- Highly focused on customer/client experience
- Adept at nurturing collaborative relationships
- Very fast learner
- Proficient in Microsoft Office
- Software proficiency
- Adept at troubleshooting
- Concise, effective, and precise with communication
- Strong collaboration skill
- Outstanding time management
- Strong public speaking skill
- Resourcefulness
- Leadership
- Social media marketing
Availability
See my work availability
Not available
Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Engagement Specialist
Carenet Health
03.2024 - Current
Southern New Hampshire University
Bachelor of Arts from Psychology
01.2024
Stylist
David's Bridal
07.2023 - 01.2024
Support Staff
Max's South Seas Hideaway
01.2023 - 09.2024
Cast Member
Walt Disney World
09.2021 - 01.2023
Shift Supervisor
Starbucks Coffee
01.2020 - 09.2021
Roosevelt University
Bachelor of Fine Arts from Musical Theatre
08.2017 - 05.2019
East Grand Rapids High School
High School Diploma
09.2014 - 05.2017
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