Summary
Work history
Education
Skills
Timeline
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Allison Paton

Livingston,West lothian

Summary

Dedicated Office Manager with 12 years of experience, that thrives under pressure and adapts to challenges with ingenuity and resilience.

Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving.

Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organisation skills. I consider myself to be approachable, reliable and enjoy working independently or as part of a team.

Work history

Office & Accounts Manager

Blue Casa Ltd
Edinburgh
04 2014 - Current
  • Managed inventories of office supplies-ensured availability of necessary items at all times.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly.
  • Facilitated swift problem resolution in case of any issues or disputes raised by customers or staff members alike.
  • Handled administrative tasks like payroll input, issuing invoices and running of front office operations.
  • Liaised with different departments, ensuring seamless communication.
  • Oversaw financial transactions, maintaining accuracy and integrity at all times.
  • Achieved client satisfaction by managing key accounts effectively.
  • Managed business relationships to ensure loyalty and long-term commitment.
  • Assured timely delivery of products and services to meet customer expectations.
  • Coordinated with finance department to manage account finances efficiently.

Customer Service Manager

Sky
Livingston, West Lothian
11 1999 - 09 2008
  • Improved customer satisfaction through close collaboration with team members
  • Conducted regular performance reviews to identify areas of improvement for each team members.
  • Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
  • Delivered exceptional service by addressing customer queries promptly.
  • Oversaw daily operations, ensuring optimal performance.
  • Raised company reputation with high-quality customer care.
  • Resolved complaints efficiently, fostering customer loyalty.
  • Monitored health and safety measures for guaranteed compliance.

Education

Montessori and Childcare Education - Montessori

St Nicolas Montessori College
Dublin
09/1994 - 06/1996

Skills

  • Reception management
  • Complaint resolution
  • Business administration
  • Public Relations
  • Accounts Payable and Receivable (AP/AR)
  • Ability to prioritize
  • Decision making

Timeline

Office & Accounts Manager

Blue Casa Ltd
04 2014 - Current

Customer Service Manager

Sky
11 1999 - 09 2008

Montessori and Childcare Education - Montessori

St Nicolas Montessori College
09/1994 - 06/1996

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Allison Paton