Allison Herrera
London,United Kingdom
Summary
Motivated and detail-oriented professional with experience in customer service, administration and social media content creation. Skilled in communication, teamwork and digital media, including recording, editing and posting content for online engagement. Proficient in IT and administrative tasks, with a creative and proactive approach to supporting business and marketing goals.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Front Office Coordinator
Northern & Shell
London
01.2026 - Current
- Delivered excellent customer service, strengthening client relationships and contributing to a positive customer experience.
- Coordinated appointments, meetings and schedules to support effective time management and team productivity.
- Assisted with the preparation of presentations, reports and business documents for management review.
- Collaborated with multiple departments to ensure effective communication and smooth coordination across teams.
Social media coordinator
CCL Church
London, City of London
08.2025 - Current
- Created visually appealing graphics that enhanced audience retention.
- Coordinated social media accounts to boost brand visibility and customer interaction.
- Facilitated effective communication channels to improve engagement.
Retail sales associate
AllSaints
London
06.2023 - 01.2026
- Achieved sales targets through effective product promotion.
- Assisted in marketing efforts by creating promotional displays.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Guided customers in selecting products that met their specific needs.
Education
A-Levels - Business, Maths and Spanish
Woodhouse Sixthform College
London 09.2020 - 07.2022
GCSEs - English & Maths and 9 more
St Thomas More Catholic School
London 09.2015 - 07.2020
Skills
- Customer service excellence
- Bilingual communication
- Attention to detail
- Team collaboration
- Strong IT skills
Languages
Spanish
Proficient (C2)
Timeline
Front Office Coordinator
Northern & Shell
01.2026 - Current
Social media coordinator
CCL Church
08.2025 - Current
Retail sales associate
AllSaints
06.2023 - 01.2026
A-Levels - Business, Maths and Spanish
Woodhouse Sixthform College
09.2020 - 07.2022
GCSEs - English & Maths and 9 more
St Thomas More Catholic School
09.2015 - 07.2020