Allison Hay
Kilwinning,Ayrshire
Summary
Self -motivated and customer focused finance professional and social media risk analyst with a passion for online safety and security.
Overview
23
23
years of professional experience
10
10
Certificates
1
1
Language
Work History
Social Media Risk Analyst and Moderator
Crisp, a Kroll business
Remote, Ayrshire
04.2020 - Current
- Moderate and monitor content on various social media platforms for risks and alert the client where appropriate.
- Moderate traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Review, classify or eliminate highly sensitive content uploaded by users to meet defined social media parameters.
- Remain up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
- Demonstrate strong attention to detail and time management skills while moderating online content.
Digital Educator and Reconciliation Support
OneBanx, a fintech start up company
Kilwinning/ Remote, Ayrshire
06.2021 - 02.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members including the company accountant.
- Helped customers with navigating the OneBanx software and ATM, completing transactions and registering for digital banking.
- Educated customers about available services and enabled them to feel welcomed, important, and appreciated during every stage of their journey.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Applied effective time management techniques to meet tight deadlines.
Finance Officer
Mearns Afterschool Care Services Ltd
Paisley, Renfrewshire
04.2018 - 06.2021
- Reconciled company bank accounts and project expenses
- Processed customer invoices and dealt with all aspects of credit control
- Communicated with clients, partners and internal departments to resolve issues and provide clarification on customer accounts.
- Compiled financial data and drafted billing reports to identify past-due accounts and reconcile balances.
Veterinary Receptionist
PDSA Pet Hospital
Glasgow, Greater Glasgow
07.2017 - 04.2018
- Maintained current, accurate client, pet and medical records, storing information securely for confidentiality and data protection compliance.
- Dispensed medication according to exact prescription specifications, offering advice on dosage quantities and timings for optimised outcomes.
- Informed clients on animal treatment and condition progress, arranging suitable collection times.
- Promoted public understanding of organisation's work and importance of raising funds through donations.
Accounts Assistant
Harry Fairbairn BMW
Irvine, Ayrshire
11.2016 - 04.2017
Customer Service Cashier
Ladbrokes Coral Group
Kilwinning, Ayrshire
08.2015 - 11.2016
Accounts Assistant
TaxAssist Accountants
Dalry, Ayrshire
08.2007 - 08.2015
Education
Level 3 Advanced/ Intermediate - Association of Accounting Technicians
James Watt College
Greenock/ RemoteAssociate Degree - Business Economics
Glasgow Caledonian University
Glasgow, GLGSkills
Team WorkCustomer ServiceCommunicationProblem SolvingAttention to DetailCollaborationAdaptabilityEmpathyTime ManagementEmotional Intelligence
Social media understanding
Certification
Cyber Security Foundations LinkedIn Learning certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Digital Educator and Reconciliation Support
OneBanx, a fintech start up company
06.2021 - 02.2023
Social Media Risk Analyst and Moderator
Crisp, a Kroll business
04.2020 - Current
Finance Officer
Mearns Afterschool Care Services Ltd
04.2018 - 06.2021
Veterinary Receptionist
PDSA Pet Hospital
07.2017 - 04.2018
Accounts Assistant
Harry Fairbairn BMW
11.2016 - 04.2017
Customer Service Cashier
Ladbrokes Coral Group
08.2015 - 11.2016
Accounts Assistant
TaxAssist Accountants
08.2007 - 08.2015
Level 3 Advanced/ Intermediate - Association of Accounting Technicians
James Watt College
Associate Degree - Business Economics
Glasgow Caledonian University