Allison Hay
Kilwinning,Ayrshire
Summary
Self -motivated and customer focused finance professional and social media risk analyst with a passion for online safety and security.
Overview
23
23
years of professional experience
10
10
Certificates
1
1
Language
Work History
Social Media Risk Analyst and Moderator
Crisp, a Kroll business
Remote, Ayrshire
04.2020 - Current
- Moderate and monitor content on various social media platforms for risks and alert the client where appropriate.
- Moderate traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Review, classify or eliminate highly sensitive content uploaded by users to meet defined social media parameters.
- Remain up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
- Demonstrate strong attention to detail and time management skills while moderating online content.
Digital Educator and Reconciliation Support
OneBanx, a fintech start up company
Kilwinning/ Remote, Ayrshire
06.2021 - 02.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members including the company accountant.
- Helped customers with navigating the OneBanx software and ATM, completing transactions and registering for digital banking.
- Educated customers about available services and enabled them to feel welcomed, important, and appreciated during every stage of their journey.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Applied effective time management techniques to meet tight deadlines.
Finance Officer
Mearns Afterschool Care Services Ltd
Paisley, Renfrewshire
04.2018 - 06.2021
- Reconciled company bank accounts and project expenses
- Processed customer invoices and dealt with all aspects of credit control
- Communicated with clients, partners and internal departments to resolve issues and provide clarification on customer accounts.
- Compiled financial data and drafted billing reports to identify past-due accounts and reconcile balances.
Veterinary Receptionist
PDSA Pet Hospital
Glasgow, Greater Glasgow
07.2017 - 04.2018
- Maintained current, accurate client, pet and medical records, storing information securely for confidentiality and data protection compliance.
- Dispensed medication according to exact prescription specifications, offering advice on dosage quantities and timings for optimised outcomes.
- Informed clients on animal treatment and condition progress, arranging suitable collection times.
- Promoted public understanding of organisation's work and importance of raising funds through donations.
Accounts Assistant
Harry Fairbairn BMW
Irvine, Ayrshire
11.2016 - 04.2017
Customer Service Cashier
Ladbrokes Coral Group
Kilwinning, Ayrshire
08.2015 - 11.2016
Accounts Assistant
TaxAssist Accountants
Dalry, Ayrshire
08.2007 - 08.2015
Education
Level 3 Advanced/ Intermediate - Association of Accounting Technicians
James Watt College
Greenock/ RemoteAssociate Degree - Business Economics
Glasgow Caledonian University
Glasgow, GLGSkills
Team Workundefined
Certification
Cyber Security Foundations LinkedIn Learning certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Digital Educator and Reconciliation Support
OneBanx, a fintech start up company
06.2021 - 02.2023
Social Media Risk Analyst and Moderator
Crisp, a Kroll business
04.2020 - Current
Finance Officer
Mearns Afterschool Care Services Ltd
04.2018 - 06.2021
Veterinary Receptionist
PDSA Pet Hospital
07.2017 - 04.2018
Accounts Assistant
Harry Fairbairn BMW
11.2016 - 04.2017
Customer Service Cashier
Ladbrokes Coral Group
08.2015 - 11.2016
Accounts Assistant
TaxAssist Accountants
08.2007 - 08.2015
Level 3 Advanced/ Intermediate - Association of Accounting Technicians
James Watt College
Associate Degree - Business Economics
Glasgow Caledonian University
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