Allison Carr

• Senior Board Executive of PE backed, £1,049MM global provider of professional services and technology solutions to the insurance ecosystem which, over the last 3 years has achieved 7% average annual organic revenue growth, 103% NRR, and 40%+ average annual total revenue growth.
• CEO of UK& Ireland Division (£280M revenue, 3735 colleagues) delivering strong organic growth and diversification through M&A resulting in significant revenue and EBITDA growth (+7.7% average over 3 years) ) and expansion of services and geographical footprint despite headwinds of exceptional wage and other inflation.
• Exceptional growth delivered through a combination of organic growth (upsell, cross sell, new logos,) cost initiatives (people, property, off-shoring, procurement), and transformational business & IT projects.
• Took over struggling Claims Solutions operation and led the transformation and integration journey by:
• Collegiate and collaborate fact finding and evaluation of the ailing business
• Re-structuring and replacing the senior leadership team though a fair and open process.
• Increased new business connections and revenue generation opportunities by improving strategic relationships and service delivery.
• Cultivated strong work culture and high standards to drive employee retention and performance.
• Created and led successful business culture focused on performance.
• Provided customers with outstanding service, extending relationships for future business opportunities.
• Led expansion strategies into continental Europe

Delivered 9% revenue growth and over 13% EBITDA growth despite high salary and other inflation by:-

• Deploying and delivering on a clear strategy of growth to market
• Winning new business and logos through competitive tenders and cross sell.
• Building and developing strategic client relationships to drive increased panel share
• Attracting and retaining the best talent and diversifying into niche and specialist areas of work
• Targeted lateral hire recruitment and acquisition of firms, teams and businesses
• Driving operational efficiencies through productivity improvements, IT investment, property rationalization and other cost initiatives.

1. Senior member of Executive Board delivered 17% CAGR (FY16-19) taking revenue from £67.8m to £96.8m with robust EBITDA growth £7.5m to £11m (13-12%) over the same period.

2. Played a key role in 4 acquisitions adding £24m in revenue (25%) in FY19.

3. Had the direct reporting line and accountability for for HR & IT (including in-house software house) delivering:

• Accountability for key IT projects delivering significant profitability improvement through productivity enhancements and automation
• Increased diversity and improved pay gaps at Partner and Associate levels
• Strong talent and capability amongst senior managers to build a sustainable succession pipeline

4. Key role in the sell-side transaction to Davies Group including leading the Due Diligence and Legals with advisors

• Developed, recommended and implemented strategies to improve employee work quality and speed.
• Analysed operations data to identify process gaps and successfully implement change.
• Reduced costs and improved operations by analysing processes and customer feedback.
• Served as key corporate representative, liaising with various stakeholders in support of operational excellence.

Operations Director

Business Unit Director

• Recruited and managed senior staff with focus on delivering clear results.
• Motivated team members by providing mentoring and development opportunities.
• Built productive working relationships to inspire and guide personnel at multiple business levels.
• Partnered with management team to optimise operations and reduce costs.
• Assessed, identified and mitigated risk through strategic planning.
• Planned daily operations to maximise productivity, monitoring KPIs to promote consistent progress towards targets.
• Reduced costs and improved operations by analysing processes and customer feedback.
• Drove continuous improvement and innovation in collaboration