Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Allison Ayoub

Summary

Highly organized and personable receptionist with over 3 of experience in providing exceptional customer service in diverse environments, including hotels. Known for a strong work ethic, attention to detail, and the ability to manage front desk operations efficiently. Skilled in handling high-volume inquiries, coordinating schedules, and resolving guest and client issues with professionalism and empathy. Proficient in a range of office software and reservation systems, with a commitment to creating a welcoming and positive first impression for all clients and guests. Passionate about delivering outstanding service and supporting team success through proactive communication and administrative excellence. I speak English and fluent in Spanish.

Overview

3
3
years of professional experience

Work History

Hotel Receptionist

The Milestone Hotel
05.2024 - Current
  • Welcomed guests in a friendly and professional manner, consistently delivering a 5-star service experience
  • Managed check-in and check-out procedures, verified payment methods, and accurately processed all guest transactions
  • Handled reservations, cancellations, and special requests, ensuring smooth room allocation and satisfaction of guest preferences
  • Addressed guest concerns and complaints promptly, working with hotel management to ensure swift resolution and satisfaction
  • Maintained a well-organized front desk, handled administrative tasks, and communicated effectively with other departments (housekeeping, concierge, etc.) to fulfill guest needs
  • Monitored lobby areas to ensure cleanliness and comfort, providing information on local attractions and events
  • Exceeded monthly service goals, contributing to high guest retention and positive online reviews

Hotel Receptionist

Hotel Mercure
04.2022 - 04.2024
  • Meeting and greeting up to 100 hotel guests daily to ensure they received a warm and friendly welcome
  • Maintained a high standard of customer service
  • Taking time to understand the needs of each visitors and offering them additional information to enjoy their stay at the hotel
  • Operating the payment point and handling payment
  • Dealing with the needs and enquiries in person and by phone
  • Dealing with complaints and solving problems that may arise

Restaurant Supervisor

Hache Restaurant
09.2021 - 03.2022
  • Great and escort customers to their tables
  • Providing excellent wait service to ensure satisfaction
  • Present the menu and provide detailed information when asked about the food
  • Prepare tables by setting up linens and glasses
  • Taking orders and delivering food and beverages
  • Deliver checks and collect bill payments
  • Provide excellent customer service to guest

Education

Level 4 - Certificate in Business Management

01.2024

Level 3 - Diploma in business administration

01.2021

Level 2 - Aviation including English and maths

01.2019

Level 1 - Travel and tourism

01.2018

Skills

  • Customer Service Excellence
  • Communication Skills
  • Attention to Detail
  • Time Management
  • Technical Proficiency
  • Problem-Solving

Languages

English
Spanish

Timeline

Hotel Receptionist

The Milestone Hotel
05.2024 - Current

Hotel Receptionist

Hotel Mercure
04.2022 - 04.2024

Restaurant Supervisor

Hache Restaurant
09.2021 - 03.2022

Level 3 - Diploma in business administration

Level 2 - Aviation including English and maths

Level 1 - Travel and tourism

Level 4 - Certificate in Business Management

Allison Ayoub