Summary
Overview
Work history
Education
Skills
Timeline
Generic

Allie Paulenka

Uckfield

Summary

I’ve worked as an Operations Manager for around 10 years now and do enjoy optimizing production and supporting team in achieving targets. I’m skilled in organising tasks efficiently and motivating anyone to achieve the best result using my experience, knowledge, not to mentions my charismatic and engaging personality. I have a natural ability to make people comfortable and valued to share their sometimes sensitive or challenging issues and finding effective solutions to their problems together. I’m committed to delivering results that make a real difference.

Overview

17
17
years of professional experience
5
5
years of post-secondary education

Work history

Operations manager

Gilbert & Lisson
Marylebone, City of Westminster
06.2014 - Current
  • Oversee daily operations, focusing and making sure everything runs smoothly.
  • Procurement: Manage negotiating with suppliers to find high quality materials at the best price. Handle compliance documentation post-Brexit regulatory changes.
  • Identify, optimise and implement new technologies and materials. I developed and implemented innovative technologies and material including 3D scanning and printing over the last three years. These improvements streamlined the production process and reduced customer fittings from approximately four to two. Managed the post-covid recovery-plans that contributed to a 20% increase in total annual revenue.
  • Control quality, Encourage continuous improvement in production quality. Enhanced product quality by encouraging the team including myself to continuous learning and development. Organized team participation in professional courses, trade shows, lectures, and industry events.
  • Identify bottlenecks and Monitor KPIs, aiming to achieve and exceed performance targets and expectations. Implemented customers feedback form
  • Manage customer complaints and challenging customers concerns to guarantee high level of customer’s satisfaction, even in the face of the complexities involved in producing premium quality bespoke orthopaedic footwear for people with feet deformities who experience daily pain. Successfully reduced unnecessary refunds by 25%.
  • Encourage, liaise and support the entire process and the team from start to finish. My job is to ensure fun and pleasant journey from the initial customer interaction to production to final delivery of the product. Collaborating with a behavioural coach on the Princess Royal Training Award Application for UK organisations to demonstrate how their training and skills development programs have resulted in benefits for their business.


Administrative and personal assistant

PJ Removals
London
05.2012 - 03.2014
  • Managed invoice processing tasks accurately and efficiently.
  • Updated company database regularly to maintain accurate records.
  • Coordinated schedules, travel arrangements, and event planning.
  • Managed correspondence.


Front of House Supervisor

The Door (Oyster Bar & Grill)
City of London
11.2011 - 01.2014
  • Supervised front-of-house daily routine, making sure we provided excellent service.
  • Managed reservations, event coordination and stock control.
  • Oversaw financial transactions and worked towards meeting monthly targets.

Restaurant Manager

Tinseltown
London
07.2008 - 10.2011
  • Managed daily restaurant operations.
  • Coordinated staff training, scheduling, and compliance with health and safety regulations.
  • Communicated with suppliers and placed orders, handled financial transactions.

Education

Bachelor (Hons) Economics -

Academy of Economics and Public Administration
09.2001 - 05.2006

Skills

Driving and organising production process I lead weekly meetings and organised workflow for each team member to achieve desired result

Transformation I led the transformation of the roles and responsibility of each team member and under my management the business successfully transitioned from paper to completely digital workflow This significantly improved the workflow and rejuvenated the whole business

Customer Relations & Team Leadership Expert in liaising between the team and the customers to achieve mutual satisfaction

Financial and Supply chain Management Skilled at controlling cost and building strong relationships with suppliers Experienced in reducing unnecessary expenditure by monitoring the budget and identify cost-saving opportunities

KPI Monitoring, Performance Analysis and Quality control Under my leadership we identified bottlenecks in production, stopped using inferior materials, sourced more reliable suppliers both locally and internationally

Collaboration Worked successfully in different environments and customers including high-profile celebrities and royalties from around the world Worked with one of the top and most fun UK’s brand agencies to enhance brand identity and online presence, including a project that involves working with influencers

Problem solving I’ve dealt with wide range of issues, including customers complaints, supply chain disruptions or productions delays, insurance claims, legal matters, always focusing on finding quick and successful solutions

IT skills Comfortable using Microsoft Office, HubSpot (CRM), and accounting Software Sage, Xero

Timeline

Operations manager

Gilbert & Lisson
06.2014 - Current

Administrative and personal assistant

PJ Removals
05.2012 - 03.2014

Front of House Supervisor

The Door (Oyster Bar & Grill)
11.2011 - 01.2014

Restaurant Manager

Tinseltown
07.2008 - 10.2011

Bachelor (Hons) Economics -

Academy of Economics and Public Administration
09.2001 - 05.2006

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Allie Paulenka