Collaborative Senior Project Manager promoting more than 15+ years of expertise in deadline-orientated environments. Results-driven and recognised for delivering results in the Public and Private sectors on significant IT and Operational Transformation programmes. Prince 2 & ITIL certification, competent in managing multiple projects using either Agile or Waterfall.
Overview
16
16
years of professional experience
6
6
Certifications
Work history
Senior Project Manager (Contract)
University of Leeds
Leeds
2022.10 - Current
Delivery of key ERP elements to migrate SAP ECC6 to SAP S4/HANA
Work to establish new Target Operating Model (TOM) for HR, Finance & Purchasing
Established and managed effective governance across key workstreams
Defined and refined delivery plan for new System integrator tender working with strategic sourcing partner
Implemented project management processes to manage scope, risk identification, and effective stakeholder engagement
Successful migration of ARIS enterprise modelling tool from 3rd party supplier to enhance customisation of end solution.
Procurement Project Manager (Contract)
Collaborative Procurement Partnership, NHS
Sheffield
2021.12 - 2022.10
Enhanced CPP supplier relationships by delivering CPP Social value and Supplier Relationship Programmes.
Improved conformance by 10% to published government guidelines by establishing and embedding CPP approach to evaluating and reporting social value on all procurement contracts on behalf of NHS Supply chain.
Improved and enhanced processes to consistently measure social value KPIs as part of contract management post-award by developing tools and systems quickly adopted by service users
Reduced supplier complaints by establishing Supplier Relationship Management Frameworks to ensure consistent delivery of supplier obligations under contract
Successful transitioning of CPP Tower teams to NHS SCCL under TUPE rules.
Project Manager (Contract)
The University of Sheffield
Sheffield
2021.01 - 2021.12
Increased University business efficiencies by leading several elements of the Student Lifecycle Transformation Programme through effective stakeholder engagement
Successful transition of services to BAU by establishing IT Service Transition framework (ITIL) and managing activities to support
Successful transition of SITS technical aspects of the IT programme, working with teams across IT Services to receive, embed and support new solutions.
Enabled successful downstream testing of systems integration being provisioned from one database to another by effectively coordinating the provisioning of downstream testing environments.
Managing Director
Self
City Of London, LND
2019.01 - 2021.01
Established a small logistics company serving small and medium business managing all aspects of the business (Planning, Accounting, Marketing & Budgeting)
Interpreted underlying risks, business needs, client requirements and cost structures to increase forecasting accuracy.
Associate Lecturer
University of Northampton
Northampton, NTH
2018.01 - 2019.01
Lectured project management classes using exceptional communication techniques to enhance engagement.
Served as primary subject lecturer, coordinating undergraduate and postgraduate programmes for 150+ students.
Designed exams, assessments, and course content, including lecture material and writing assignments.
Followed safeguarding principles to maximise student health and well-being.
Head of Network Gateway (Projects & Change)
Post Office Ltd
London
2015.01 - 2018.01
Headed the delivery of projects and business change to services, processes & IT systems in 11500+ Post Office branches
Established change governance framework to standardise in-house change management methodologies
Developed continuous improvement plans through review and analysis of legacy operational processes
Generated £7.5m yearly gross income by successfully integrating new IT infrastructure to launch Post Office Secure Collection Service
Increased Post Office market share by 5% on successful omnichannel launch of new Post office banking, financial, and insurance products
Managed complex multifunctional project life cycles, defined requirements & project roadmap including testing and operational release schedule into live network operations
Developed and integrated new IT infrastructure (£1.2m budget) whilst maintaining 91% customer satisfaction rating.
Senior Network Change Project Manager
Post Office Ltd
London
2012.01 - 2015.01
Bridged gap between IT and the business through business readiness activities to ensure operational readiness to adopt and embed new processes and procedures into bau
Improved small business customer retention by 10% through detailed reviewing of processes to improve online customer journeys (£500k budget)
Project Manager
Royal Mail
Nottingham, NGM
2008.01 - 2012.01
Led delivery of critical operational and business transformational projects to time, scope, and budget
Deployed new automation processes and machinery that accelerated regional automation targets by 75%
Achieved £1.7m of project opportunities (£865k over target) within target reporting period.
Education
Master of Business Administration - Management
Buckinghamshire New University
High Wycombe
Skills
Project & Change management
Key stakeholder engagement
Waterfall/Agile project management
Systems implementation
Process improvement
Sprint planning
Risk management
Technology integration
Service Readiness & Transition
Data Migration
Business Readiness Assessment
Lean Management Techniques
Software Development Lifecycle
ADKAR Change Management
ITIL & DevOps
SAP S4/HANA deployment
Accomplishments
Established in-house, standardised operations change management practice adopted by the Project Management Office (PMO)
Delivered the operational and IT framework for the successful deployment of a new Secure Collection Service delivering up to £7.5m yearly gross income to the Post Office.
Enhanced faster adoption, higher ultimate utilization, and greater proficiency to increase the intended results and outcomes of IT and operational projects.
Led transformation of change team; developed new organizational change capabilities, introduced new change tools and tactics, and established a structured process and operating model.
Maintained customer satisfaction rating above the business target of 91% by deploying effective controls in the deployment of circa 3700 desktops/laptops across 360 branches and 20 Admin offices within a non-negotiable fixed timescale.
Achieved 9%(100k) cost reduction by successfully reviewing and implementing new delivery routes improving efficiency in Royal Mail delivery offices.
Senior Project & Contract Manager (Program Analyst/Project Officer) at U.S. Department of Health and Human Services (HHS), Biomedical Advanced Research and Development Authority (BARDA)Senior Project & Contract Manager (Program Analyst/Project Officer) at U.S. Department of Health and Human Services (HHS), Biomedical Advanced Research and Development Authority (BARDA)