Allen Lepcha

Personal Statement Looking for opportunity in achieving an ambition with hardworking attitude to gain a greater knowledge in hospitality and get the successful space in hospitality / hospital sector is my goal. I am reliable with the work I am assigned to as I believe being oriented and to put best efforts in whatever I do gives the pleasure and best satisfaction of heart content. Key Skills Great Communication - A strong communicator and leader focused on training, development and team satisfaction as a strategy for delivering exceptional customer service, memorable guest experiences and sustained profitability and growth within a business. Very interested in opportunities within businesses focused on sustainability, social responsibility, and the environment. Multitasking: Developed during my experience at The Leela Kempinski Hotel & Residences, where I worked successfully, during very active hours, helping other staff members, in addition to carrying out my responsibilities, I communicated with colleagues and handled customers' complaints about waiting for a long, at the same time, while supervised the food and safety level of the Hotel. Outstanding Guest experience / Customer relations: During my more than 6+ years ofexperience in the hospitality field, I have built a strong understanding of the significance of guest experience; understanding customer satisfaction as a priority for the business; with self and team training, to create a memorable experience for the guest. Organized Team Leader with 7 years of experience. Builds positive rapport, inspires trust, and guides teams to achieve organizational goals. Strong facilitator, trainer, and mentor.