Summary
Overview
Work History
Education
Skills
Timeline
Generic
Aubrey Quijano

Aubrey Quijano

Cebu City,Philippines

Summary

Dedicated Senior Live Operator with expertise in customer relationship management and service excellence. Delivers timely updates to customers, ensuring satisfaction while addressing service issues with efficiency. Engages in feedback analysis to enhance user experience and align services with customer needs.

Overview

7
7
years of professional experience

Work History

Social Media Marketing/Senior Live Operator

Sandbox Entertainment
CEBU, Philippines
08.2022 - 03.2026
  • Trained new operators, imparting essential skills and knowledge for successful operation.
  • Led the troubleshooting of installation issues, applying technical knowledge to resolve problems efficiently.
  • Developed content strategy around core content pillars of brand for visual and style consistency.
  • Used social media analytics tools by evaluating performance and adjusting content strategy to meet campaign objectives.

Customer Care Representative

Sykes
CEBU, Philippines
09.2021 - 07.2022
  • Kept customers updated on order status, deliveries, account information and order details when appropriate through [Task].

Customer Service Representative

Tech Mahindra
Cebu, Philippines
06.2020 - 01.2021
  • Maximised customer satisfaction by resolving service issues promptly.
  • Addressed customer service enquires quickly and accurately.
  • Assisted customers with product-related questions, feedback and complaints.

Aircon Technician

Cool Cebu Aircon
CEBU, Philippines
01.2019 - 02.2020
  • Delivered exceptional customer service by addressing queries and concerns promptly and professionally.

Education

Higher National Diploma -

Buhangin National High School
Davao City
01-2013

Skills

  • Technical troubleshooting
  • Social media analytics
  • Customer relationship management
  • Content strategy development
  • User engagement strategies
  • Installation coordination
  • Campaign optimization
  • Problem solving
  • Customer feedback analysis
  • Quality assurance

Timeline

Social Media Marketing/Senior Live Operator

Sandbox Entertainment
08.2022 - 03.2026

Customer Care Representative

Sykes
09.2021 - 07.2022

Customer Service Representative

Tech Mahindra
06.2020 - 01.2021

Aircon Technician

Cool Cebu Aircon
01.2019 - 02.2020

Higher National Diploma -

Buhangin National High School
Aubrey Quijano