Allan Robert Gray
Leeds,West Yorkshire
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Night Manager
Crowne Plaza Hotel
Leeds
03.2001 - 03.2024
- Communicated with management via email or phone message to report issues needing attention.
- Established friendly relationships with regular guests, members and residents.
- Oversaw night audit function and preparation of daily financial reports.
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
- Secured building and walked grounds, fostering health and safety of employees and guests.
- Hired, trained and developed staff, evaluating performance and progress to fulfill nightly operations.
- Responded promptly to guest requests to achieve customer satisfaction.
- Promoted teamwork and quality service through communication and coordination with other departments.
- Assisted with interviewing candidates for open positions within the organization.
- Recruited and trained new employees to meet job requirements.
Education
O N D - Hotel, Catering Vans Institutional Operations
Thomas Danby College
Leeds06-1982
Some College (No Degree) - First Aid At Work
St Johns Ambulance
LeesSkills
- Reception Oversight
- Security Awareness
- Complaint Handling
- Guest Assistance
- Customer Service
Languages
English
First Language
Interests
- Music
- Cinema
- Theatre
- Reading
Timeline
Night Manager
Crowne Plaza Hotel
03.2001 - 03.2024
O N D - Hotel, Catering Vans Institutional Operations
Thomas Danby College
Some College (No Degree) - First Aid At Work
St Johns Ambulance
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