Allana Baker
Stoke Newington,London
Summary
Dynamic and resourceful retail management professional with extensive experience in customer service and team building. Proven track record as a Retail Sales Supervisor and Store Manager in California, enhancing staff performance and optimising store operations. Skilled in project management, team building, and office administration, with a solution-oriented mindset. Possess strong organisational and communication skills that enhance team efficiency. Excel in multitasking and problem-solving, ensuring smooth production workflow. Adapt quickly to new challenges and collaborate effectively with diverse teams. Dedicated to contributing positively to project success.
Overview
5
5
years of professional experience
Work History
Retail Sales Supervisor
L'AGENCE
Los Angeles, California
04.2025 - 03.2026
- Delivered exceptional customer service by engaging clients with targeted questions and personalised assistance on sales floor.
- Facilitated sales team operations by monitoring daily activities and offering procedural guidance to enhance staff performance.
- Managed inventory to keep adequate and properly merchandised stock on sales floor.
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Adapted to various customer service roles within the store.
- Performed regular store assessments to optimise product placement and maintain high-quality visual merchandising standards.
- Led by example, demonstrating exceptional customer service and work ethic, inspiring staff to exceed company expectations.
Store Manager
k.frank boutique
Montecito, California
09.2023 - 03.2025
- Prepared store for opening, maintaining cleanliness and organisation throughout operational hours.
- Developed strong client relationships by anticipating needs and providing personalised assistance.
- Delivered concise information about promotions, products, and updates to clients and team members.
- Worked closely with boutique owners to create cohesive social media content
- Balanced multiple responsibilities including customer service, styling, and administrative duties.
- Managed high-quality clothing with care, styled mannequins effectively, and designed visually appealing displays.
- Assisted in buying and supporting the owner with seasonal collections.
Sales Associate
k.frank boutique
Montecito, California
09.2021 - 09.2023
Equine Operations Manager
Urban Eventing, LLC
Santa Barbara, CA
10.2020 - 08.2021
- Cared for 20 high-performance horses, ensuring their well-being and readiness for competition
- Managed daily feeding, stall cleaning, and horse schedules (including turn out, training, and vet visits).
- Provided training rides to support horse development.
- Maintained structured routines for horse care, enhancing overall performance and health.
Education
Bachelor of Arts (BA) - Physical and Biological Anthropology, Foreign Language - French
University of California, Santa Barbara
Santa Barbara06-2024
Skills
- Retail Management
- Customer Service
- Scheduling
- Production coordination
- Task management
- Dynamic and Resourceful
- Agile Thinker
- Solution Oriented
- Team building
- Social Aptitude
- Office Administration
Technical Skills
- Final Cut Pro X
- Logic Pro X
- Adobe Premiere Pro
- Adobe Photoshop
Languages
English
First Language
French
Proficient
C2
Timeline
Retail Sales Supervisor
L'AGENCE
04.2025 - 03.2026
Store Manager
k.frank boutique
09.2023 - 03.2025
Sales Associate
k.frank boutique
09.2021 - 09.2023
Equine Operations Manager
Urban Eventing, LLC
10.2020 - 08.2021
Bachelor of Arts (BA) - Physical and Biological Anthropology, Foreign Language - French
University of California, Santa Barbara