Allan Nielsen
Watford
Summary
Experienced IT Professional with 11+ years of progressive experience in technical support, infrastructure management, and team leadership. Proven track record in managing complex IT environments, leading cross-functional teams, and implementing cost-effective technology solutions. Expertise in enterprise system administration. Strong background in project management, incident resolution, and process improvement with demonstrated success in multinational organizations including Airbus and Omron Electronics.
Core Competencies: - Technical Support Management & Team Leadership - Virtualization (VMware, Hyper-V) - Enterprise System Administration (Linux, Windows, Active Directory) - Network Infrastructure & Security Management - Project Management & Process Improvement - ITIL Framework & Service Desk Management - Incident Management & Problem Resolution - Budget Management & Vendor Relations
Overview
22
22
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
IT Manager UK Representative
Danish Group
London
12.2023 - 06.2025
- Boosted gross margin percentages by initiating cost-saving measures.
- Devised successful sales pitches for significant conversion rates.
- Coordinated promotional campaigns to boost brand visibility.
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Conducted detailed market analysis to identify new opportunities.
- Improved bottom-line results with meticulous budget control.
- Streamlined operations for improved productivity by introducing automation tools.
- Liaised with third-party vendors for necessary hardware and software acquisitions, ensuring cost-effectiveness without compromising on quality or functionality.
- Established stringent IT policies with clear guidelines on usage and security procedures, bolstering company-wide adherence to best practices.
- Facilitated smooth communication between technical and non-technical departments, fostering mutual understanding of processes and requirements.
- Coordinated team efforts for successful project completion within deadlines.
- Managed IT resources to ensure optimal performance and reduce downtime.
- Developed strategic plans, leading to improved IT infrastructure.
- Implemented comprehensive disaster recovery plan, resulting in minimal disruption during outages.
- Monitored network performance regularly with proactive troubleshooting steps taken at signs of instability or potential failure points identified in advance, ensuring uninterrupted service provision throughout the organisation's operation hours.
IT Specialist
Airbus
09.2022 - 11.2023
- Deploy and maintain virtual servers.
- Linux and Windows servers administration.
- Installed antivirus programs on all company computers for heightened security against cyber threats.
- Troubleshot hardware issues, ensuring minimal downtime.
- Managed IT projects for successful delivery within deadlines.
- Problem and incident management.
- Designed a user-friendly website interface to enhance customer experience.
- Monitored system performance regularly, ensuring optimal operation at all times.
IT specialist (part time )
Destinna
Copenhaven, denmark
08.2019 - 08.2022
- Resolved complex software glitches, enhancing overall system stability.
- Streamlined technical support process, improving response time significantly.
- Led initiative on cloud migration project to improve storage capacity and access speed.
- Assisted in the development of an internal intranet to facilitate communication within the team.
- Troubleshot hardware issues, ensuring minimal downtime.
Electrical Engineer
Omro Electronics
Izmir, turkey
08.2003 - 07.2019
- Company Overview: Turkeys
- Provide technical support for PLC products, handling inquiries and resolving technical.
- Manage and maintain electrical infrastructure, including power distribution systems.
- Lighting controls, and building automation systems.
- Design and optimize electrical layouts and systems, ensuring compliance with safety.
- Linux and Windows servers administration.
- Python Bash PowerShell VMware Hyper-V ServiceNow.
- Cisco routers Cisco switches Ansible OpenStack AWS.
- Turkeys
- Executed quality assurance measures, ensured adherence to industry standards.
- Performed detailed schematic drawings for effective project execution.
- Executed high voltage switchgear installations, improved plant safety.
- Performed troubleshooting tasks to identify and rectify faults swiftly.
Education
Secondary schools - Industrial Electricity
Dr Moen Canter
IRAN 01.1996 - 07.1999
Bachelor of Science - electrical industrial
University of Technology
IRAN 08.1999 - 08.2003
AP Degree - Internet of Things (IoT)
University Lillebælt (UCL)
Denmark 01.2019 - 01.2022
Skills
Operating Systems & System Administration Operating Systems:
Linux (Ubuntu, CentOS, Red Hat), Windows Server (2016/2019/2022), Windows 10/11 System Administration: Active Directory, Group Policy, User Account Management, Access Control Server Management: Web Servers (Apache, IIS), Database Administration, Backup & Recovery
Networking & Security Network Infrastructure:
Cisco Routers & Switches, TCP/IP, IPv4/IPv6, VLANs, Routing Protocols Network Security: Firewalls, VPN, Network Monitoring, Intrusion Detection Network Tools: Wireshark, Network Troubleshooting, Performance Monitoring,Data centre management
Programming & Automation Programming Languages:
Python, Bash Scripting, PowerShell, SQL Automation Tools: Ansible, Infrastructure as Code, Configuration Management DevOps: CI/CD Pipelines, Version Control (Git), Automated Deployment
IT Service Management:
Incident Management, Problem Management, Change Management, Service Desk Ticketing Systems: ServiceNow, Help Desk Management, SLA Management Monitoring Tools: System Monitoring, Performance Analysis, Alerting SystemsHardware procurement
Project Management & Leadership Project Management:
Agile, Scrum, Risk Management, Resource Planning, Timeline Management Team Leadership: Staff Management, Training & Development,IT infrastructure planning,Intellectual property law familiarisation
Performance Management Business :
Budget Management, Vendor Management, Stakeholder Communication,Web services and api's,Service delivery coordination
Affiliations
- Fashion, social media, gym, listening music, travel, cooking, foods, coffee, shopping
Certification
- Python Core, Sololern University, Copenhagen, Denmark, 11/2022, A six months' course covering: Active Directory Configuration, Introduction to Python Object-Oriented Programming, Modules and Packages, File Handling, Functions, Exceptions, web Programming with Python, Hands-on Projects
- CCNA, nyledige college, Copenhagen, Denmark, 12/2021, Cisco IOS, networking fundamentals, IP services, security fundamentals, automation, programmability, routing and switching
Languages
English
Advanced (C1)
Persian
Advanced (C1)
Danish
Advanced (C1)
Timeline
IT Manager UK Representative
Danish Group
12.2023 - 06.2025
IT Specialist
Airbus
09.2022 - 11.2023
IT specialist (part time )
Destinna
08.2019 - 08.2022
AP Degree - Internet of Things (IoT)
University Lillebælt (UCL)
01.2019 - 01.2022
Electrical Engineer
Omro Electronics
08.2003 - 07.2019
Bachelor of Science - electrical industrial
University of Technology
08.1999 - 08.2003
Secondary schools - Industrial Electricity
Dr Moen Canter
01.1996 - 07.1999
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